Speak to a GP 24/7 or an ANP from 8am - 10pm, 365 days a year1, whether you’re at work, home or abroad.
Up to 20 minute appointments allow plenty of time to discuss your health concerns.
The GPs and ANPs can prescribe the medication you need. Prescriptions can be delivered to your door or ready to collect from your local pharmacy in a few hours2.
A network of healthcare professionals consisting of GPs and ANPs available.
It only takes a few minutes to download the AXA Doctor at Hand app – watch our short video to get started and benefit from 24/7 access to appointments with GPs and Advanced Nurse Practitioners (ANPs).
You can view the AXA Doctor at Hand terms and conditions here:
Most of the time you can get an appointment on the same day, usually within four hours*.
Appointments with Advanced Nurse Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.
*subject to appointment availability
Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.
We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.
Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.
If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980.
Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can speak to one of our clinicians wherever you are in the world for advice regarding their health concern.
Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.
If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.
Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. Our clinicians can recommend appropriate medication during your consultation, but we can't guarantee that you'll be able to source the medication without a local prescription.
We can provide an advisory service, but you may need to seek advice and prescription from a local doctor.
You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. This is subject to our fair usage policy set out in our terms and conditions.
1Subject to appointment availability. Appointments with Advanced Nurse Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.
2 Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Prescriptions are only available in the UK.
