Cookie Policy

This Cookie Policy governs the use of cookies through any of Doctor Care Anywhere’s (‘DCA’) websites and Apps (“DCA Platform”).

What is a cookie?

Cookies are small text files, like a tag, that are stored on your computer, phone or tablet when you visit a website.  They are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. 

Cookies are widely used by website owners in order to make their websites work more efficiently, as well as to provide reporting information.

Cookies set by DCA are called "first party cookies". Cookies set by parties other than DCA are called "third party cookies".  Third party cookies enable third party features or functionality to be provided (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can identify your computer when it visits the website in question, as well as when it visits certain other websites.


How do cookies effect my privacy?

You can visit the DCA Platform without revealing your personal details. We may ask you for personal information so you can use our services. Full details of how we collect information, how we use it, how we keep it and how we disclose it can be found in our Privacy Policy.

We have a legitimate interest in using any personal information collected through our cookies, so that we can constantly improve the DCA Platform and our services.


Why do we use cookies?

We use cookies for several reasons. Some cookies are required for the technical support of the DCA Platform operation, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the behaviours and interests of our users to enhance their experience on the DCA Platform.

The specific types of first and third party cookies served through the DCA Platform and the purposes they perform are described in below:


Types of cookies

Who serves these cookies

Essential website cookies: These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas, detecting errors, secure checkout and payment functions


New Relic (

Shopify (

Stripe (

Workable (

Marketing and customization cookies: These cookies collect information that is used either in aggregate form to determine how effective our marketing campaigns are, or to help us better target our marketing campaigns.

Braze (

Click Dimensions (

LinkedIn (

Shopify (

Analytics cookies: These cookies collect information that is used either in aggregate form to determine how effective our marketing campaigns are, or to help us understand how you use our websites enabling us to better customise it for you.


Google Analytics (

Mixpanel (

Amplitude (

Hotjar (

Braze (

New Relic (

Workable (


What about other tracking technologies, like web beacons?

Cookies are not the only way to identify or track visitors on a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited the DCA Platform or opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within the DCA Platform to another, to deliver or communicate with cookies, to understand whether you have come to the DCA Platform from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.


How to manage cookies?

You can accept or refuse cookies. Accepting cookies is usually the best way to make sure you get the best from the DCA Platform. If you use a different device, computer profile or browser you will have to tell us your preferences again.

Most computers and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies you may not be able to take full advantage of the Website.