Service improvements

We’re constantly speaking to our patients to help inform the evolution of our service. Here are some recently added features.

Advanced Nurse Practitioners

We've added Advanced Nurse Practitioners (ANPs) to the platform, which complements our existing GP service. This gives you more appointment times to choose from, with even more clinicians. Our ANPs can help with a wide variety of health concerns and are your ‘go-to’ if you have a minor ailment or a flare up of illness. They’re able to asses, diagnose and treat your symptoms, including issuing prescriptions and if needed they can also refer your further treatment

My Health

We introduced My Health a wellbeing and self-care platform which is rooted in the 6 pillars of lifestyle medicine and been designed with a focus on promoting positive wellbeing and encouraging healthy behaviour change. It contains content created by experts, to help deal with topics such as physical activities, relationships, sleep, and stress.

Verifying your identity

Before you can have an appointment, you need to verify your identity. This our way of making sure you are you, and that our clinicians are consulting with the right patient. Please make sure that you have your valid photo ID to hand. We can accept Passports, Photo Driver’s Licenses and National Identity Card. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.

Patient surveys

We encourage users to provide feedback after each appointment - good or bad. It’s a really valuable way to help us shape our service and make improvements.

Appointment booking

We've introduced a predictive health condition search, as well as a streamlined health questionnaire to get the most from your time with the clinicians.

Account security

We implemented one time passwords across all of our sign up journeys, to ensure that they're super secure. Users can also log into their accounts using a PIN or Face ID.

Testing your device

We've added the ability to test your device whenever you like. You can now log into the app and test your speakers, audio, video and ensure you’re ready for appointment with your clinician.