Do you need to verify your identity?
We might not ask you to verify your identity at all, it depends how you access the service. However, if you register for a self-pay account or are invited to join by a family member, we’ll need you to provide some additional information before you start booking appointments.
Why do we ask patients to verify their identity?
We work closely with the Care Quality Commission, who independently regulate all healthcare providers in the UK. Our identity verification process reflects their recommendations and help us ensure that our service is safe, secure and effective.
Verifying your identity
Should you need to verify your identity, or the identity of a family member, we ask you to submit relevant documentation. We accept valid passports, driving licenses and national identity card for adults. You’ll need to confirm proof of parental responsibility to activate a child’s Doctor Care Anywhere account.
Uploading your verification documents
It’s easy to upload your identity documents so we can complete the verification process. As a registered patient, you can view your account status from the Plan, Family and Billing section. If you need to verify your account, we’ll prompt you to upload the necessary documents.
Confirming parental responsibility
We will also ask you to confirm parental responsibility for any children under the age of 18 whom you add to your policy. You can do this by uploading a copy of a valid birth certificate or order of guardianship on the child’s behalf.