Doctor Care Anywhere gives you 24-hour access to a GP by video or phone call. With our app on your phone, you can see a doctor from wherever you are - at home, work or island getaway. Our doctors are available 7 days a week, every day of the year.

With up to 20-minute appointments, our doctors can take the time to understand your concerns, and ensure the care you receive is second to none. Doctor Care Anywhere also offers private prescriptions with medication delivered to your door, as well as specialist referrals and fit notes. 

When it comes to your health and wellbeing, we want to give you and your family the best possible medical advice and peace of mind, whenever and wherever.

We’re not part of the NHS, which means you can use Doctor Care Anywhere without having to de-register from your regular NHS GP practice.

Rest assured, all of our doctors are GMC registered (the UK regulating body for doctors).

We have a lot of love and respect for the NHS. As the system struggles to satisfy patient demand, our private services can help ease some of these pressures.

Firstly, it’s important to say we are not an emergency service.

If you have a medical emergency and you’re in the UK, you should call 111 or 999 or go straight to your nearest A&E (if you’re outside the UK, you can try these numbers).

You’ll find a list of the types of emergencies we don't treat under the ‘Treatments and diagnosing’ section below. This is just an indication and not a comprehensive list.

For non-emergencies, we can normally offer an appointment within four hours of booking, if not sooner. Most patients can get an appointment on the same day.*

*subject to appointment availability

Most of the time you can get an appointment on the same day, usually within four hours.*

*subject to appointment availability

You’ll find it easier to sign up using an internet-connected computer, tablet or mobile phone.

As a fully digital service, the registration process includes creating an online account, a secure password (that no one else is aware of), giving consent to our terms and conditions and also uploading ID to verify your identity.

While our Patient Experience team is available to help, parts of this process will not be possible through a phone call alone. For more information about the sign up process, please call the team on 0330 088 4980.

Yes, all of our GPs can write you a private prescription (if appropriate)

We offer private prescriptions only as we’re not part of the NHS.

As we’re not part of the NHS, we don’t provide one-off or repeat NHS prescriptions.

We can, however, provide one-off private prescriptions.

We’re unable to give you an exact amount. The cost of private prescription medication is different to the standard NHS prescription charges and we have no control over what your pharmacy charges.

Our doctors always try to prescribe the most cost-effective medicine and will let you know if it's going to be expensive.

Please remember that exemption categories don't apply to private prescriptions. Also, if you're in Scotland or Wales, you will be charged for the cost of the medication, even if you normally get free prescriptions.

It’s an electronic prescription - they’re more convenient than a traditional printed one, and safer as they can only be redeemed once.

All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC). They have the Membership of the Royal College of General Practitioners (MRCGP) or a valid equivalent qualification.

They have at least 5 years' post graduation experience and all undergo the regulatory monitoring of their medical practice through the annual NHS appraisal system.

All our doctors receive bespoke video consultation skills training and we have rigorous recruitment, training and continuous performance management processes in place to ensure our GPs are top of their game at all times.

All of our GPs are UK-qualified and registered with the GMC. While the majority are UK based, some provide consultations from Europe or elsewhere. This allows us to provide a 24/7 service.

Unfortunately, our GPs only consult in English. We are unable to use translation services during an appointment and cannot accommodate family members translating on behalf of a patient.

All our doctors have at least 5 years' post qualification experience, either in the NHS or in the private sector in the UK.

Yes. You can choose a GP by the areas they specialise in, the languages they speak, by name if you’ve seen them before or by gender if you’d prefer to speak to a male or female doctor.

The best way of accessing Doctor Care Anywhere is through our app, which you can download for both iOS and Android.

Doctor Care Anywhere works on most computers with Windows XP (or above) or Mac OX 10.6 (or above.)

You'll need a good internet connection plus a camera and/or microphone for your video or phone call appointments. Some work computers block certain plug ins, which might cause issues during a video consultation and so we recommend that you use a personal device.

For the best experience of the platform on a computer, we recommend using the latest version of Chrome.

Absolutely! You can book appointments and have your consultation on either your smartphone, tablet or computer.

If you're using a smartphone or tablet, it’s best to download our app from the iOS or Android store.

Yes, we do. The Doctor Care Anywhere app is available on both iOS and Android.

Our data is hosted in the Microsoft Azure Cloud, accredited to the UK Government G Cloud framework Level 6. Patient records are encrypted in transit using SSL and at rest using SQL encryption. The Azure data centres also have ISO 27017 (information security in the cloud), ISO 27018 (privacy protection in the cloud), ISO 22301(business continuity).

As an organization, we are certified with the internationally recognized information security controls defined in the ISO/IEC 27001 and are HIPAA compliant.

If you are having difficulties accessing the consultation you can cancel your booking before the scheduled consultation time.

For patients who have purchased a one-off appointment, if you cancel within 12 hours before your scheduled appointment time, you will not be eligible to receive a refund.

For full details on our cancellation policy, please view our terms and conditions.

Here are some examples of common conditions we treat:

Allergies
Anxiety
Asthma 
Backache
Chest infection 
Childhood illness
Cough
Colds 
Cystitis
Depression
Digestive problems
Ear, nose and throat problems (e.g. sinusitis, sore throat, earache) 
Hay-fever
Headache
Migraine
Men’s Health 
Skin problems (e.g. acne, rash, infection) 
Stress
Urinary tract infection (non-recurrent and women only)
Women's health

It’s important to note that Doctor Care Anywhere is not an emergency service. So if you have a medical emergency, you’ll need to call 111/999 or go to your nearest A&E in the UK.

Here are examples of some of medical emergencies we don’t treat:

• Difficulty in breathing or severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain especially of sudden onset
• Severe infections
• High fever in unwell infants
• Obstetric or pregnancy complications
• Severe bleeding
• Serious trauma to head, spine or limbs
  (e.g. broken bones or burns)
• Severe mental health concerns
  (e.g. self harm, suicidal thoughts or psychosis)
• Dental issues (if our GPs identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment)

Yes. Our GPs are happy to offer patients a second opinion. Just let them know that you’d like this to be the main focus of your appointment when booking.

Yes, after a thorough consultation, our GPs can provide you with a specialist referral letter if they think you need to be referred for further treatment. There is no additional charge for providing the referral letter.

We will always go out of our way to help you understand the best way to manage your health concern. If it’s a condition we can’t treat, we will be able to help point you in the right direction of the best onward care or recommending the appropriate assessment. For instance, our GPs can complete a referral letter for you to see a specialist. You can also use the personal advice you receive in your consultation notes to discuss treatment options with your local NHS GP. 

We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers.

Our platform operates in secure HTTPS mode and all audio/video/text is encrypted. The platform and data is hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3 which is suitable for ensuring that your data remains secure and accessible only to you and with those you want to share it with.

Absolutely not. Your data is completely private and we do not sell any of it.

All of your interactions on Doctor Care Anywhere are accessible to you at any time. From your consultation notes, bookings, referrals, fit notes, and anything else you may have uploaded will be stored on your secure and confidential record. You can also download your consultation notes, referral letters and fit notes as a PDF and share with your NHS GP, insurer, employer and other healthcare professionals.

All our patient data is hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3.

For private patients, the cost of an individual, one off appointment is £60 or just £90 for a 6-month subscription.

See more of our pricing options

Our subscription costs for private patients vary depending on the type of package you choose. Prices start from just £90 for a 6-month subscription. Visit our pricing page for more options.

Yes, there is. Have a look at our pricing page to see what family plans we offer.

Our subscription package entitles you to an unlimited number of appointments each year (subject to our fair use policy)

Yes, of course. If you want to change your subscription plan, please give our patient experience team a call on +44 330 088 4980 or drop them a line at contactus@doctorcareanywhere.com. 

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can speak to one of our doctors wherever you are in the world.

If you have signed up for an International subscription, you can have as many appointments as you need during the period of your subscription.

If you have purchased a UK domestic subscription, you are entitled to two appointments per person in a calendar year.

If you access Doctor Care Anywhere through your GP practice, we regret that we cannot offer international appointments.

Yes. People of any nationality can use our service.

Citizens of any country can use our service.

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.

For those patients, if you're in a country that's a member of the European Economic Area (EEA), we can send your prescription through to a local pharmacy. Our admin team will let you know when your medication is ready, so you can collect it.

If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.

Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. These countries include the USA, Canada, Australia, Singapore and Hong Kong. Our doctors can recommend appropriate medication during your consultation, but we cannot guarantee that you'll be able to source the medication without a local prescription.

Please make sure that you have your valid photo ID to hand. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.

We can accept:

• Passports

• Photo Driver’s Licenses

• National Identity Card

We’re can’t accept anything other than valid photo ID, which means we're unable to accept the older paper form of a driver’s license.

For safety reasons we can’t accept electronic scans or photocopies of documents. This is because scans can be tampered with and it's very difficult for us to tell if these are forgeries or counterfeits.

Instead, please use a photograph of the original identification documents, making sure you capture the whole document in a crisp, clear image with no cropping.

You can verify your identity at any stage, but it’s best if you to do it as soon as you register.

This ensures that your account is ready and you can book an appointment without any delays. Your account will need to be verified before you're able to book an appointment for yourself or for your child.

Our verification checks use artificial intelligence to compare the photo in your ID against the facial biometrics in the selfie you provide.

If the name on your documentation doesn’t match, your documentation has expired or it’s not readable then this can take a little longer. In the case where the name doesn’t match, we might ask for additional documents.

Not long. Usually we’re able to verify you instantly.

If there’s a problem, we’ll send you an email to inform you about the next steps.

If we have to manually verify you then please allow up to 72 hours for this to be processed.

My Health is a wellbeing platform designed to provide patients with personalised information and advice on the areas of their health that they wish to explore and improve.  Rooted in the 6 pillars of lifestyle medicine, My Health has been designed with a focus on promoting the importance of positive wellbeing in preventing poor health and keeping our patients well for longer. It aims to do this by encouraging a proactive approach to managing one’s health and developing new, healthy behaviours.

My Health provides access to a carefully curated library of reading and audio resources, and a range of mindfulness exercises on nutrition, physical activity, sleep, stress and relationships.

Yes My Health is included as part of your DCA membership*.

* excluding AXA

No, it is a free service.

My Health is accessible once you have activated your DCA account.

There should not be anything additional that you need to do in order to access My Health, however, we will be continually updating and improving this part of the app – as we do with all parts of your DCA app – and so we encourage you to set the app to auto-upgrade or to regularly check for updates. Using the service on an older version of our apps may impact your quality of experience.