FAQs

Doctor Care Anywhere offers 24/7 access to GPs and Advanced Clinical Practitioners (ACPs) through video or phone consultations. With our easy-to-use website and app, you can connect with a clinician wherever you are—whether at home, at work, or on the move. Our doctors are available every day of the year, including weekends and bank holidays, while ACP appointments are accessible from 8am to 10pm, Monday through Sunday. If you're scheduling outside of these hours, you'll be offered the next available GP slot.

With appointments lasting up to 20 minutes, our clinicians can take the time needed to understand your concerns and deliver exceptional care. We also provide private prescriptions, with medications delivered straight to your home or local pharmacy, along with open referrals, fit notes, and access to services such as blood tests, diagnostic scans, mental health support, and medical letters.

At Doctor Care Anywhere, our mission is to provide you and your family with top-quality medical advice and peace of mind, whenever and wherever you need it.

No, Doctor Care Anywhere is a private healthcare service and not part of the NHS. However, you can still benefit from our services without needing to de-register from your NHS GP practice.

All our doctors are fully GMC-registered, ensuring the highest standards of medical care. Our Advanced Clinical Practitioners (ACPs) are fully qualified and highly skilled clinicians who have completed postgraduate training and master’s-level qualifications in clinical practice.

With us, you can rest assured that your health is in expert hands when booking appointments with our clinicians.

While we’re not part of the NHS, we have deep respect and admiration for the public health system. By offering private healthcare options, we aim to ease the burden on the NHS and support patients seeking timely, quality medical attention.

Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.

Here are some examples of medical emergencies we don’t treat:

• Medical emergencies
• Trouble breathing/severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain (especially if started suddenly)
• Severe infections
• High fever in sick children
• Complications that may arise from pregnancy or birth, including those that may require urgent or immediate attention
• Severe bleeding
• Serious injuries to your head, spine or limbs (such as broken bones or burns)
• Severe mental health problems (such as self-harm, suicidal thoughts or psychosis)
• Dental complaints

Some symptoms and conditions cannot be treated online, and you'll need to visit a doctor in person. These include:

• Chest infections
• Urine infections in children under 16 years old, women over 65 years of age, pregnant women and men of any age
• Conditions requiring long-term management (e.g., asthma/COPD flare-up)

While we don’t handle emergencies, we offer appointments for non-urgent medical issues—often within four hours of booking. Many patients secure same-day appointments, providing swift and convenient care for non-critical concerns.

Yes, you can often schedule a same-day appointment, typically within four hours, depending on availability. Appointments with Advanced Clinical Practitioners are available 7 days a week, including bank holidays, from 8AM to 10PM. If you are seeking an appointment outside of these hours, the next available GP appointment will be offered instead.

You’ll find it easier to sign up using an internet connected computer, tablet, or mobile phone as our service is fully digital. The registration process requires you to create an online account, set a secure password (that only you know), consent to our terms and conditions, and upload ID to verify your identity.

While our Patient Experience team is available to assist you, some steps of the registration process cannot be completed over the phone. For more information on how to sign up, please contact our team at 0330 088 4980.

Yes, you can book a GP or ACP appointment over the phone. However, this service is available only to registered and verified members. If you don’t have an account or aren't verified, our Patient Experience Team can guide you through the registration and verification process.

To schedule your GP appointment or get assistance with registration, please call our team at 0330 088 4980 alternatively visit our How to hub.

Signing up with Doctor Care Anywhere is quick and easy. Creating an account through our app or website takes just a few minutes. To complete the verification process and book your first GP appointment, you'll need to have your photo ID ready.

Rest assured, verification is a one-time process, and once completed, you'll be able to book doctor appointments whenever you need them.

Yes, we offer accessible GP and ACP (Advanced Clinical Practitioner) appointments to accommodate various needs. If you have a hearing impairment, we recommend booking a video consultation, which includes real-time chat functionality for better communication.

If you're in the UK and use the Relay UK system, please provide your TextNumber as your contact number. This allows us to automatically connect to the Relay UK service during your consultation.

• If you're using the Relay UK app on a mobile device, your TextNumber will start with 07777.
• If you're using a textphone or the Relay UK app on a landline or computer/tablet, your TextNumber will start with +44 (0) 3306.

If you're booking online and don't have a TextNumber but wish to use the Relay UK service, simply prefix your phone number with 18002 when booking.

For more information on accessible appointments visit https://doctorcareanywhere.com/what-we-do/accessible-appointments/

Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialist care if necessary.

Appointments with ACPs are available Monday to Sunday, including bank holidays, from 8am to 10pm. If you try to book an appointment outside of these hours, the next available GP appointment will be offered instead.

Yes, ACPs can refer for you diagnostic tests and scans if needed and if you’re eligible under your policy. 

Yes, ACPs are able to issue prescriptions if required, these can be delivered to your door or collected from your local pharmacy.

No, there is no difference between an appointment with an ACP and a GP. Both can provide the same high-quality care, including diagnosing conditions, prescribing treatments, and offering referrals for further care if necessary.

At Doctor Care Anywhere, all our clinicians are highly qualified and undergo extensive training to ensure you receive the best care possible.

General Practitioners (GPs):

• Fully registered with the General Medical Council (GMC) and hold a current licence to practise in the UK.
• Have at least 5 years’ post-graduation experience.
• Undergo regular monitoring through the annual NHS appraisal system to maintain the highest standards.

Advanced Clinical Practitioners (ACPs):

• Highly skilled healthcare professionals with advanced training and extensive experience.
• Capable of diagnosing a variety of health conditions, including allergies, colds, minor ailments, indigestion, and skin infections.
• Equipped to provide treatment plans, prescribe medications, and make specialist referrals as needed.

Advanced Mental Health Practitioners

• Specialise in the assessment, diagnosis, and management for mental health clinical presentations.

Advanced Physiotherapists

• Specialise in the assessment, diagnosis, treatment and management for musculoskeletal clinical presentations.

Training and Performance Management:

All clinicians receive bespoke video consultation training, ensuring excellent remote care delivery. We also implement rigorous recruitment, training, and continuous performance management to maintain the highest standards of care.

Advanced Mental Health Practitioners specialise in the assessment, diagnosis, and management of mental health clinical presentations.

They provide support for issues such as anxiety, low mood and depression, overall mental wellbeing, sleeping difficulties, and stress.

Advanced Physiotherapists specialise in the assessment, diagnosis, treatment, and management of musculoskeletal clinical presentations. They can help with conditions such as ankle pain, back pain (lower and upper), neck pain, shoulder pain, knee pain, hip pain, wrist pain, hand pain, elbow pain, foot pain, lower leg pain, and multiple joint or muscle symptoms.

ACPs: Based entirely in the UK.

GPs: UK-qualified and GMC-registered. While most are UK-based, some provide consultations from Europe or other locations, enabling us to offer 24/7 availability.

Consultations are conducted in English only. However, we can arrange for a translator to join your consultation at no additional cost. Contact our Patient Experience team at +44 (0)330 088 4980 for assistance when booking. We cannot accommodate family members translating on behalf of a patient.

GPs: Over 5 years’ post-qualification experience, gained through work in the NHS or private healthcare in the UK. 

ACPs: Fully qualified with postgraduate training and master’s-level qualifications in clinical practice. 

Yes, for certain health conditions, you can: 

• Choose between an ACP or GP.

• Select a GP based on their speciality, name (if you’ve consulted them before), or gender preference. 

Our doctors come from a variety of backgrounds. 

All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC).  

They have at least 5 years' post graduation experience and all undergo the regulatory monitoring of their medical practice through the annual NHS appraisal system. 

Our Advanced Clinical Practitioners (ACPs) are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice. 

All our clinicians receive bespoke video consultation skills training and we have rigorous recruitment, training and continuous performance management processes in place to ensure our clinicians are at the top of their game at all times. 

Yes, all our GPs and ACPs can prescribe medications and write private prescriptions when appropriate during your consultation. 

For privacy reasons, direct email communication with your clinician isn’t available. If you have any queries: 

Contact our Patient Experience team at
contactus@doctorcareanywhere.com or call +44 (0)330 088 4980. 
To follow up with the same clinician, simply book another appointment with them. 

Yes, both our GPs and ACPs can issue a private prescription (if appropriate) when you're in the UK.  

No, we can only provide private prescriptions as we are not part of the NHS. 

As we are not part of the NHS, we do not provide NHS prescriptions, including repeat prescriptions. However, we can provide one-off private prescriptions.

An ePrescription is an electronic prescription that offers greater convenience and safety compared to traditional printed prescriptions, as it can only be redeemed once. 

You can collect your prescription at a local Boots Pharmacy, Well Pharmacy, Asda, Superdrug, Morrisons, Tesco or Lloyds Pharmacy along with any independent pharmacy. For more information on how to collect a prescription at a local pharmacy, visit https://signaturerx.co.uk/patient-guide/  
Collection is not available outside the United Kingdom. 

For prescriptions issued before 05/03/2026: You can select a local pharmacy to collect your medication in the Prescriptions section in your Doctor Care Anywhere account.

You’ll receive an email and SMS with your prescription ID and instructions on how to collect your medication or arrange delivery.

If you don’t see the email in your inbox, please check your junk or spam folder as it may occasionally be filtered there. 

For prescriptions issued before 05/03/2026: You can view your ePrescription receipt and full prescribing history in the in the Prescriptions section in your Doctor Care Anywhere account. 

Once your Clinician publishes the prescription, you’ll receive an email and SMS with a prescription ID.

• You can take this to any pharmacy, or

• You can choose to have your medicine delivered.

• Collection is not available outside the United Kingdom.  

For prescriptions issued before 05/03/2026: You can select a local pharmacy to collect your medication in the Prescriptions section in your Doctor Care Anywhere account.

Yes, if you're in the UK, you can choose to have your medication delivered directly to you. Once your prescription is published, you will receive an email and SMS with a link to arrange the delivery option that suits you best.

For prescriptions issued before 05/03/2026: Select that you would like to have your prescription delivered in the Prescriptions section in your Doctor Care Anywhere account.

Prescription services are available only within the UK.

In most cases, yes. You should be able to collect your medication on the same working day as your consultation, depending on the time of your appointment and pharmacy opening hours and stock availability.

Same-day delivery is also available to patients in select London postcodes* for orders paid by 4 PM (weekdays) or 12 PM (weekends).

*Same-day delivery available for following postcodes: SE1, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW1, W1, W2, W4, W5, W6, W8, W9, W10, W11, W12, W14, NW1, NW2, NW3, NW4, NW5, NW6, NW8, NW10, NW11, N1, N1C, N1P, EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, NW9, W1G, W1B, W1D, W1T, W1S, W1A, W1H, W1K, W1J, W3, W1U, N2, N3, N4, N5, N6, N7, N8, N10, W3, E14, E1, E2, E3, SW6, SW7, SW3, E8, E9, SW10, N21.

Doctor Care Anywhere work with Signature RX and Signature Pharmacy to provide a seamless prescription service for our patients.

SignatureRx is the market leading private e-prescription system in the UK, enabling you to fulfil your Doctor Care Anywhere prescription at any pharmacy in the UK.

Signature Pharmacy is an online delivery pharmacy providing fast and free delivery for your prescription to your home or office. They offer a same day delivery service in London and next-day across the UK 7-days-a-week.

Yes. There are certain medications that can’t be prescribed through remote clinical services.  

These include controlled drugs (such as diazepam), strong opiates (such as morphine and tramadol), and medication that requires close monitoring (such as methotrexate). 

Before prescribing certain medications, we may need additional information to ensure it's safe to do so. Please upload any requested information when prompted before your clinician appointment, as this could affect the outcome of your consultation. 

Prescription emails and SMS messages for under‑18 dependents are sent only to the Primary Policy Holder, even if multiple guardians are listed on the account.

Both the Primary Policy Holder and any additional guardians can view the appointment notes and prescription details in the DCA portal.

Doctor Care Anywhere uses an AI-supported documentation tool provided by Tandem to help clinicians create consultation notes more efficiently. The tool listens to the consultation conversation and generates a draft clinical note for the clinician to review.

The tool does not replace your clinician and does not make any clinical decisions.

No.

The AI tool is used only to assist with note-taking during consultations. It does not diagnose conditions, recommend treatments, or make decisions about your care.

Your clinician remains fully responsible for reviewing, editing, and approving your medical record and for all clinical decisions.

No.

Choosing not to use the AI-supported documentation tool will not affect the care, advice, treatment, or service you receive.

If you choose to opt out, your clinician will continue to document your consultation using standard clinical note-taking methods.

No.

Choosing not to use the AI-supported documentation tool will not affect the care, advice, treatment, or service you receive.

If you choose to opt out, your clinician will continue to document your consultation using standard clinical note-taking methods.

The AI-supported documentation tool is provided by Tandem.

Tandem acts as a data processor on behalf of Doctor Care Anywhere under UK GDPR. Doctor Care Anywhere remains the data controller and is responsible for how your personal information is used.

No.

Consultation data, including audio, transcripts, draft notes, personal information, and medical information, is not used by Doctor Care Anywhere or Tandem to train, fine-tune, or develop general-purpose AI or machine learning models.

Our suppliers are contractually required to process patient data only for the agreed healthcare service.

Doctor Care Anywhere records consultations in accordance with our existing clinical practice and Privacy Notice.

The AI tool processes the consultation audio to generate a transcript and draft clinical note. Tandem does not store audio recordings.

Consultation transcripts generated through the AI-supported documentation tool are retained for 90 days in accordance with our governance and compliance requirements, after which they are securely deleted.

Data associated with the AI-supported documentation tool is stored within the UK and European Economic Area (EEA) using GDPR-compliant infrastructure.

Data is encrypted both in transit and at rest.

Data associated with the AI-supported documentation tool is stored within the UK and European Economic Area (EEA) using GDPR-compliant infrastructure.

Data is encrypted both in transit and at rest.

Access is limited to authorised individuals who need it to provide care or support the safe operation of the service.

This may include your treating clinician and relevant governance or operational teams where appropriate.

• Role-based access controls
• Encryption of data in transit and at rest
• Secure authentication and access management
• Audit logging and monitoring
• Confidentiality obligations for staff and suppliers
• Data processing agreements with suppliers
• Information governance, clinical safety, and security controls

The AI tool generates a draft note based on the consultation conversation.

Clinicians are required to review, edit where necessary, and approve all notes before they become part of the medical record.

The clinician remains responsible for ensuring the final record is accurate.

The AI tool does not make clinical decisions and is only used to support documentation.

All outputs are reviewed by a clinician before being added to the medical record. The system is subject to ongoing governance, monitoring, and clinical safety processes designed to identify and manage potential risks

Yes.

Before implementation, Doctor Care Anywhere completed appropriate privacy, security, information governance, and clinical safety assessments, including a Data Protection Impact Assessment (DPIA).

These assessments considered matters such as privacy risks, data security, retention, access controls, and the use of AI-supported documentation in a healthcare setting.

Doctor Care Anywhere processes personal and health information in accordance with UK GDPR and the Data Protection Act 2018.

The lawful bases relied upon include:

Legitimate interests relating to the safe and efficient delivery of healthcare services and clinical documentation.
Processing necessary for the provision of health or social care and the management of healthcare services.
Patients are informed about the use of AI-supported documentation tools and may opt out during consultations.

Further information about how Doctor Care Anywhere processes personal information can be found in our Privacy Notice: Doctor Care Anywhere Privacy Notice

If you have any further questions about the use of AI-supported documentation tools, please contact our Customer Support or DPO team.

The easiest way to access Doctor Care Anywhere is through our app, available for both iOS and Android devices. 

For desktop users, Doctor Care Anywhere works on most computers running Windows XP or above, or macOS 10.6 or later. You’ll need a reliable internet connection, along with a camera and microphone, to conduct video or phone consultations. If you’re using a work computer, certain plugins or security settings may cause issues, so we recommend using a personal device for the best experience. 

For optimal performance on a computer, we recommend using the latest version of Google Chrome.

Yes, you can book appointments and attend consultations on your smartphone, tablet, or computer. 

If you’re using a smartphone or tablet, we recommend downloading our app from the iOS App Store or Google Play Store for a seamless experience. 

Yes, the Doctor Care Anywhere app is available on both iOS and Android. 

Our data is hosted securely in the Microsoft Azure Cloud, which is accredited to the UK Government G Cloud Framework Level 6. Patient records are encrypted both in transit using SSL and at rest using SQL encryption. Azure data centres are also certified with ISO 27017 (cloud information security), ISO 27018 (privacy in the cloud), and ISO 22301 (business continuity). 

Additionally, Doctor Care Anywhere is certified with the internationally recognised ISO/IEC 27001 standard for information security controls and is fully HIPAA compliant. 

If you encounter difficulties accessing your consultation, you can cancel your booking before the scheduled time. 

For one-off appointments, cancellations made within 12 hours of the scheduled appointment are not eligible for a refund. For further details, please refer to our Terms and Conditions. 

We’re sorry to hear that you’re unsatisfied with our service. We take all feedback seriously and aim to address any concerns promptly. 

If you would like to make a complaint or provide feedback, please contact us using the details below: 

Email: contactus@doctorcareanywhere.com 
Telephone: 0330 088 4980 
For formal complaints regarding your treatment or service, please consult section 10 of our Terms and Conditions for detailed guidance on the complaints process. 

Signing up with Doctor Care Anywhere is quick and easy. Creating an account through our app or website takes just a few minutes. To complete the verification process and book your first GP appointment, you'll need to have your photo ID ready. 

Rest assured, verification is a one-time process, and once completed, you'll be able to book doctor appointments whenever you need them.

Yes, we offer accessible GP and ACP (Advanced Clinical Practitioner) appointments to accommodate various needs. If you have a hearing impairment, we recommend booking a video consultation, which includes real-time chat functionality for better communication. 

If you're in the UK and use the Relay UK system, please provide your TextNumber as your contact number. This allows us to automatically connect to the Relay UK service during your consultation. 

If you're using the Relay UK app on a mobile device, your TextNumber will start with 07777. 
If you're using a textphone or the Relay UK app on a landline or computer/tablet, your TextNumber will start with +44 (0) 3306. 
If you're booking online and don't have a TextNumber but wish to use the Relay UK service, simply prefix your phone number with 18002 when booking. 

For more information on accessible appointments visit https://doctorcareanywhere.com/what-we-do/accessible-appointments/ 

Doctor Care Anywhere clinicians can diagnose and treat a wide range of common conditions. Here are some examples: 

• Skin and Allergies: Acne, eczema, skin infections, rashes (including children under 6), warts, verrucas, hay fever, and bites/stings.

• Respiratory and ENT Issues: Cold/flu, sinusitis, sore throat, nasal symptoms, snoring, and asthma.

• Digestive Concerns: Indigestion, acid reflux, constipation, and irritable bowel syndrome (IBS).

• Reproductive Health: Contraception initiation/repeat, emergency contraception, and erectile dysfunction.

• Pain and Injuries: Ankle pain, elbow pain, wrist pain, hand pain, and foot pain.

• Other Common Issues: Chickenpox, shingles, cold sores, minor illnesses, genital symptoms, and urinary tract infections (females). 

Our Advanced Clinical Practitioners (ACPs) and GPs provide tailored advice, treatment plans, and referrals if needed, ensuring your health concerns are addressed comprehensively. 

Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.   
 
Here are some examples of medical emergencies we don’t treat: 

• Medical emergencies

• Trouble breathing/severe shortness of breath

• Chest pain/suspected heart attack

• Suspected stroke or seizures 
  

• Severe pain (especially if started suddenly) 
  

• Severe infections 
  

• High fever in sick children 
  

• Complications that may arise from pregnancy or birth, including those that may require urgent or immediate attention 
  

• Severe bleeding 
  

• Serious injuries to your head, spine or limbs (such as broken bones or burns) 
  

• Severe mental health problems (such as self-harm, suicidal thoughts or psychosis)

• Dental complaints 

Some symptoms and conditions cannot be treated online, and you'll need to visit a doctor in person. These include:

• Chest infections 
• Urine infections in children under 16 years old, women over 65 years of age, pregnant women and men of any age 
• Conditions requiring long-term management (e.g., asthma/COPD flare-up)  

Yes! Our clinicians are happy to provide second opinions. Simply let them know during your appointment booking that this is your focus. 

Yes, if further treatment is necessary, our clinicians can issue an open referral letter at no additional charge.

We will always go out of our way to help you understand the best way to manage your health concern. If it’s a condition we can’t treat, we will be able to help point you in the right direction of the best onward care or recommending the appropriate assessment. For instance, our clinicians can complete a referral letter for you to see a specialist. You can also use the personal advice you receive in your consultation notes to discuss treatment options with your local NHS GP.  

We can advise you on the type of investigation options you should discuss with your NHS or private GP and help point you in the right direction of the best onward care.  

We've partnered with market-leading providers to offer a range of services, including blood tests, scans, medical letters, and mental health support. 

This depends on your preference and the nature of your health concern. For example: 

• Video consultations: Ideal for visual diagnoses, like skin conditions or rashes (you can also upload high-quality images).

• Phone consultations: Suitable for conditions that don’t require a visual inspection. 

For children under 18, video appointments are always required. 

Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.   

Here are some of the medical emergencies we recommend you visit A&E immediately for: 

• Chest pain

• Haemorrhage

• Obstetric/pregnancy complications

• Severe abdominal pain

• Suspected stroke

• Severe infections

• Severe mental health (such as severe depression, anxiety, psychosis or mania)

• Traumatic injuries 

We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers. 

Secure Platform: Doctor Care Anywhere operates in secure HTTPS mode, ensuring that all text, audio, and video communications are encrypted. 

Azure Hosting: Our platform is hosted on Microsoft Azure, a UK-accredited provider with Pan Government Accreditation up to IL3. This certification ensures your data is secure and complies with stringent government standards. 

No. Your data is 100% private. We never sell or share patient information for commercial purposes. 

Yes, but only for your benefit. Your interactions, including consultation notes, bookings, referrals, and fit notes, are securely stored in your patient record. You can: 

• Access these records anytime.

• Download notes, referral letters, or fit notes as PDFs.

• Share documents with your NHS GP, insurer, employer, or other healthcare professionals as needed. 

Your medical data is hosted on Microsoft Azure. This UK-accredited platform meets the highest security standards, including Pan Government Accreditation up to IL3, providing peace of mind for data safety. 

An individual GP appointment costs £70

Advanced Clinical Practitioner (ACP) appointments cost £45. 

Alternatively, you can choose a subscription starting from just £25 per month (minimum 6-month purchase), which includes access to unlimited GP appointments. 

For more details, check out our pricing page.  

Subscriptions for private patients start from just £199  for a 12-month plan. 

All subscription plans include unlimited ACP, GP, physiotherapy and mental health  appointments, subject to our fair use policy. 

Discover more options and find the right plan for you on our pricing page. 

Yes! With our family subscription plan, you can add both adults and children to your account at a discounted rate. Subscriptions include GP appointments for the whole family, offering great value and convenience. 

Here’s a breakdown of the costs for adding family members: 

Monthly Plan: 
£12 per month per extra adult or child. 
Annual Plan: 
£130 per extra adult. 
£90 per extra child (under 18). 

No, our subscription plans offer unlimited ACP and GP appointments throughout the year, subject to our fair use policy. 

Yes, you can easily upgrade your subscription plan.   Contact our Patient Experience Team at +44 330 088 4980 or email contactus@doctorcareanywhere.com for assistance 

Absolutely! Add family members to your plan in just a few clicks. Each family member can access ACP and GP appointments under the subscription. Discounts are available for annual and monthly plans. 

Monthly Plan: 
£12 per month per extra adult or child. 
Annual Plan: 
£130 per extra adult. 
£90 per extra child (under 18)

Yes, you can cancel your subscription anytime. However, cancellations made within the first 3 months of membership will incur charges for the remaining period of the initial 3 months. 

Check your email for an invitation from us to set up your account. If you haven’t received one, your company might still be processing your membership. For assistance, contact us at contactus@doctorcareanywhere.com or call +44 330 088 4980.

Please contact AXA Health directly to find out of you are eligible for a discount.

Prescription costs are not included in the pricing for ACP and GP appointments. 

Medicines may cost less or more than standard NHS charges, depending on your pharmacy. 

Our clinicians aim to prescribe cost-effective options and will advise if a prescription is likely to be expensive. 

Most of our top 20 private prescriptions cost less than £20 per item. 

Payments can be made using credit or debit cards, and we accept all major card types. 

If you experience payment issues, contact our Patient Experience Team at contactus@doctorcareanywhere.com or call +44 330 088 4980. 

Log in to your account, navigate to Subscriptions and Billing, and update your credit or debit card information. 

Refunds are not available. However, you can cancel your subscription anytime. Note that cancellations within the first 3 months will incur charges for the remainder of that period. 

If you’re accessing our service via a pay-as-you-go subscription, an employee healthcare scheme, or through an insurance provider, you can consult with one of our clinicians no matter where you are in the world. Get professional advice regarding your health concerns, even when you're far from home.  

Patients accessing Doctor Care Anywhere through a pay-as-you-go subscription, an employee healthcare scheme, or an insurance provider can use the platform while abroad.

However, using prescriptions internationally depends on local regulations: 

• Countries outside the EEA:

  • In many countries, you can obtain your medication 'over-the-counter' based on our clinician’s recommendations.

  • We advise you to seek local guidance to ensure you're visiting a trusted pharmacy. 

• Countries with strict regulations:

  • Some countries may require a prescription from a local doctor.

  • Our clinicians can recommend appropriate medication during your consultation. However, obtaining the medication may require seeking additional advice or a prescription from a local practitioner. 

Wherever you are, our clinicians are here to guide you on the best course of action for your health concern. 

To verify your identity, you’ll need a valid photo ID. You’ll be asked to take a selfie (a photo of yourself), which will be compared to the photo on your ID. 

Accepted forms of ID include: 

• Passports

• Photo Driver’s Licences

• National Identity Cards 

We cannot accept older paper driver’s licences or any non-photo identification. 

We do not accept scans or photocopies for security reasons, as they can be altered. Please provide a clear photograph of the original ID, capturing the entire document without cropping.

It’s best to verify your identity as soon as you register. Your account must be verified before booking an ACP or GP appointment for yourself or your child. 

We use AI to compare the photo on your ID with your selfie. 

• If the name doesn’t match, your documentation has expired, or the image isn’t clear, we may require additional documents.
• You’ll be contacted via email if there are any issues. 

Verification is usually instant. If manual verification is required, processing may take up to 72 hours. 

Identity verification is mandatory. You will not be able to book an ACP or GP appointment until this step is completed.

This process protects the integrity of your healthcare records. It also complies with guidelines set by the Care Quality Commission to ensure a safe and effective service.

Yes. To book an appointment for a child under 18, you’ll need to provide proof of parental responsibility. 

We accept the following documentation as proof of guardianship: 

• Birth certificate (parents are named on the certificate)

• Copy of your child's passport

• Adoption paperwork 

Please ensure that any scan or photo of the documentation is clear and legible. 

Our Patient Experience Team will verify your documents within 72 hours. You’ll receive an email once the process is complete.