Content & Editorial Policy

Why we publish content

We write and share health content to help people understand their symptoms, their options, and when and how to get care, whether that's with us or elsewhere. Everything we publish, from blog articles to health guides to our resources hub, is held to the same standard: it should be accurate, safe, and genuinely useful to the person reading it.

 

Who writes our content

Our content is written by experienced medical writers and members of our clinical team. Where a writer isn't a clinician, their work is reviewed by one before it goes live.

Who checks it before it's published

Every piece of content that touches on symptoms, conditions, treatments or medication is reviewed by a registered healthcare professional — a GMC-registered doctor, an NMC-registered nurse, or another appropriately qualified clinician — before publication. Reviewers check for clinical accuracy, safety, and whether the content is appropriate for a patient audience.

Content that doesn't cover clinical information, such as service updates or general wellbeing pieces, is checked by our content team for accuracy and tone instead.

Want to know who's behind our content? Meet the writers and clinicians on our Authors page.

Photo of Dr Anushka Mehrotra

What we won't publish without clinical sign-off

Some types of content carry more risk if they're wrong, so we hold them to a higher bar:

  • Anything about medication. Doses, side effects, interactions, and when to seek medical advice are reviewed by a clinician, every time.

  • Anything about diagnosing or managing a condition. We're clear about what a symptom might mean, and equally clear that it isn't a diagnosis.

  • Anything that could delay someone seeking urgent care. If there's any risk our content could be read as “wait and see” when someone should act, it doesn't go live until that's fixed.

Smiling man using a tablet at his desk in front of a computer monitor

Where our information comes from

We base our content on national and international clinical guidelines (such as NICE, SIGN and WHO), NHS and other recognised public health bodies, peer-reviewed journals, and guidance from relevant Royal Colleges and professional associations — alongside our own clinicians' experience delivering care. Where we reference a specific statistic or study, we link to the original source.

 

Keeping our content current

Health guidance changes. Our health guides and condition pages are reviewed at least every 12 months, or sooner if clinical guidance changes, we're alerted to an error, or new evidence comes out that affects what we've written. Reviewed pages show the date they were last checked.

 

How we write

We write for the person reading, not for a clinical audience. That means plain English, short sentences, and jargon explained when we can't avoid it. We're mindful that people often read health content while worried or unwell, so we avoid sensational headlines, scare tactics, and anything written for clicks over clarity.

 

Sponsored and partner content

If content is sponsored, produced with a partner, or promotes a specific product or service, we say so clearly. A commercial relationship never changes a clinical fact, and our clinical reviewers have the final say on any health claim regardless of who's paying for the placement.

 

If you spot something wrong

Tell us at contactus@doctorcareanywhere.com . We check every report, correct verified errors promptly, and note the date when we've updated a page. Formal complaints are handled through our Complaints Policy.

 

Regulation and clinical oversight

Doctor Care Anywhere is regulated by the Care Quality Commission (CQC), and our clinicians are registered with their relevant professional bodies, including the General Medical Council and the Nursing and Midwifery Council. Our clinical content is overseen by Anushka Mehrotra.