Accessible Appointments
Hearing impairment
If you have a hearing impairment, we recommend you book a video consultation which has the additional benefit of real time chat functionality.
If you’re in the UK, are a user of the Relay UK system and wish to use it during your consultation, then please give us your TextNumber as your contact telephone number to all allow us to automatically connect to the RelayUK service when we call it.
Your TextNumber will be prefixed with 07777 if you’re using the Relay UK app on a mobile, or +44 (0) 3306 when using a textphone or the Relay UK app on a computer or tablet from a landline.
If you are booking online and do not have a TextNumber but want us to call you using the Relay UK service, please prefix your telephone number with 18002.
Visual impairment
If you are visually-impaired, we provide manual booking via telephone through our dedicated Patient Experience team and facilitate consultations via telephone, if requested.
If you are booking online, and do not have a TextNumber, but want us to call you using the Relay UK service, please prefix your telephone number with 18002.
Translation
If you require translation services for your consultation, please call our Patient Experience team on +44 (0)330 088 4980 at the point of booking. We offer a translator to join your consultation at no extra charge.