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Feedback & complaints

If we do something well, we want to build on it. If we're doing something wrong, we'll do our best to put it right. Good or bad, all feedback helps us improve and ensures our service is designed around you.

If you are able, please submit any complaints in writing so we have a record of your issue in your words. This will help us handle your complaint more efficiently.

contactus@doctorcareanywhere.com
UK telephone: +44 (0)330 088 4980
Ireland telephone: 1800 719048

Doctor Care Anywhere
13-15 Bouverie Street,
2nd Floor
London
EC4Y 8DP

Australia Media Enquiries, 7am - 7pm AEDT:

Domestique, Roger Newby, +61 401 278 906, roger@domestiqueconsulting.com.au

UK Press Enquiries
Acuitas Communications 020 3848 2815 dca@acuitascomms.com

Patient Experience

If you would like to speak with a member of our Support team, they’re available 24 hours a day, 7 days a week.

E-mail us at:

contactus@doctorcareanywhere.com

Or by phone, 24/7:

+44 (0)330 088 4980 (PX)

Or if you're in the Republic of Ireland:

1800 719 048 (PX)

 

 

Recruitment

For any recruitment related enquiries.

E-mail us at:

recruitment@doctorcareanywhere.com

 

 

Complaints

If you are unhappy with the service you have received.

E-mail us at:

complaints@doctorcareanywhere.com

Or by phone, 24/7:

+44 (0)330 088 4980 (PX)

Or if you're in the Republic of Ireland:

1800 719 048 (PX)

 

 

Subject Access Requests

If you would like to submit a Subject Access Request.

E-mail us at:

DPO@Doctorcareanywhere.com

 

 

Good news

Have you had a great experience using our service that you’d like to share with us? We’d love to hear from you.

E-mail us at:

contactus@doctorcareanywhere.com

 

 

Clinical feedback / incidents

Are you a professional medical entity with feedback on our service.

E-mail us at:

incidents@doctorcareanywhere.com

 

 

Customer Success

If you are a business and you’re interested in rewarding your employees with 24/7 GP access.

E-mail us for a specialised quote at:

accounts@doctorcareanywhere.com

  

 

Media Enquiries

Australia Media Enquiries, 7am - 7pm AEDT:

Domestique, Roger Newby, +61 401 278 906, roger@domestiqueconsulting.com.au

 

UK Media Enquiries, 8am-8pm GMT:

Acuitas Communications, Simon Nayyar, +44 (0)7799 767676, simon.nayyar@acuitascomms.com