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Feedback & complaints

Good or bad, all feedback helps us improve and ensures our service is designed around you.

If you are able, please submit any complaints in writing so we have a record of your issue in your words. This will help us handle your complaint more efficiently.

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Doctor Care Anywhere
13-15 Bouverie Street,
2nd Floor

UK Press Enquiries

Patient Experience

If you would like to speak with a member of our Support team.

E-mail us at:

Or by phone:

+44 (0)330 088 4980 (PX)





For any recruitment related enquiries.

E-mail us at:




If you are unhappy with the service you have received.

E-mail us at:

Or by phone, 24/7:

+44 (0)330 088 4980 (PX)




Subject Access Requests

If you would like to submit a Subject Access Request.

E-mail us at:



Good news

Have you had a great experience using our service that you’d like to share with us? We’d love to hear from you.

E-mail us at:



Clinical feedback / incidents

Are you a professional medical entity with feedback on our service.

E-mail us at:



Customer Success

If you are a business and you’re interested in rewarding your employees with 24/7 GP access.

E-mail us for a specialised quote at:



Media Enquiries 

UK Media Enquiries: