Patient Experience

Contact a member of our Patient Experience team

+44 (0)330 088 4980


Doctor Care Anywhere
13-15 Bouverie Street,
2nd Floor
London, EC4Y 8DP

Providing Feedback

We love to hear about your experiences with Doctor Care Anywhere. Good or bad, your feedback helps us improve and ensure our service really is designed around you. To submit feedback, simply use the online form on the left or get in touch via any of the listed contact methods.

We're sorry to hear that our service isn't up to scratch but want to hear all the details so we can remedy the situation right away!

To make a complaint, please use any of our contact methods listed on this page. If you are able, please submit a written complaint so that everything is in your words. More information about making a complaint can also be found in our FAQs under “Technology, troubleshooting and feedback”.

Contact us

  • You can find your AXA membership number in your membership handbook.
    If you have an AXA policy but don’t know your membership number, please contact your HR.

  • Send message
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