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Doctor Care Anywhere Accessibility Statement

Accessibility statement for the Doctor Care Anywhere Member App

This accessibility statement applies to the Doctor Care Anywhere web, iOS and Android member app experiences.

Our approach to accessibility

Doctor Care Anywhere is committed to making its services accessible and inclusive. We recognise that digital services may not work for everyone, and we provide assisted and non-digital access options to support users with different accessibility needs.

This statement explains how we support accessibility and how to get help if needed.

How accessible is the app?

The DCA Member App supports common mobile accessibility features, such as screen readers, text resizing, and system accessibility settings.

Based on an internal accessibility self-assessment completed in November 2022, the app partially meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Where digital access may present barriers, we recommend alternative access routes to ensure users can still access care.

Alternative ways to access our services

Hearing impairment - Relay UK recommended

For users with a hearing impairment, Relay UK is our recommended method of access, rather than relying solely on in-app communication.

If you use Relay UK, please provide your TextNumber when booking so we can automatically connect to the Relay UK service when calling you.

Relay UK number formats:

  • Relay UK mobile app: prefix your number with 07777
  • Textphone or Relay UK app on a computer or tablet (landline): prefix with +44 (0)3306
  • If booking online without a TextNumber but requesting Relay UK, prefix your number with 18002

Visual impairment - telephone booking recommended

If you are visually impaired, we recommend booking appointments by telephone.

Our Patient Experience team can:

    • Book appointments on your behalf
    • Arrange consultations via telephone, if preferred
    • Provide additional support before and during your appointment

📞 Patient Experience team: +44 (0)330 088 4980

Translation services

If you require translation support:

  • Please contact our Patient Experience team at the point of booking
  • A translator can join your consultation at no additional cost

📞 Patient Experience team: +44 (0)330 088 4980

Non-accessible content

  • Not all headings and labels describe the purpose or topic in sufficient detail.
  • Stop, pause, or hide controls are not consistently available for time-based or auto-dismissing content (such as toast notifications).
  • Not all non-text content presented to users has a text alternative that serves an equivalent purpose.
  • Some user interface components do not expose defined states, values, or properties in a way that can be reliably interpreted by assistive technologies.
  • Not all input fields include clear labels or instructions when user input is required.
  • Not all errors are automatically detected or clearly described to users when they occur.
  • There are focus management issues, where focus is not always moved or retained as expected.
  • Not all web pages can be navigated sequentially using a logical focus order.
  • Images of text are not always accompanied by descriptive or alternative text.

Keeping this statement up to date

This statement is reviewed periodically and updated to reflect:

  • Service changes
  • Accessibility improvements
  • User feedback