Doctor Care Anywhere gives you 24/7 access to GPs and Advanced Clinical Practitioners (ACPs), by video or phone call. On our web and with our app, you can see a clinician from wherever you are - at home, work, or on the go. Our doctors are available 7 days a week, every day of the year. Appointments with our ACPs are available Monday – Sunday, including bank holidays between 8am and 10pm.
If you try and make an appointment outside of these hours, the next available GP appointment will be offered.

With up to 20-minute appointments, our clinicians can take the time to understand your concerns and ensure the care you receive is second to none. Doctor Care Anywhere also offers private prescriptions with medication delivered to your door or local pharmacy, as well as specialist referrals and fit notes.

When it comes to your health and wellbeing, we want to give you and your family the best possible medical advice and peace of mind, whenever and wherever.

We are a private service and therefore not part of the NHS. However, you do not need to de-register from your regular NHS GP practice to make use of our service.

All of our doctors are GMC registered (the UK regulating body for doctors). Our ACPs are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice.

This means you can feel reassured that your health is in safe hands when making an appointments with our clinicians.

We have a lot of love and respect for the NHS. As the system struggles to satisfy patient demand, our private services can help ease some of these pressures.

Firstly, it’s important to say we are not an emergency service. If you have a medical emergency and
you’re in the UK, you should call 111 or 999 or go straight to your nearest A&E.

Here are examples of some of medical emergencies we don’t treat:
• Difficulty in breathing or severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain especially of sudden onset
• Severe infections
• High fever in unwell infants
• Obstetric or pregnancy complications
• Severe bleeding
• Serious trauma to head, spine or limbs
• (e.g. broken bones or burns)
• Severe mental health concerns
• (e.g. self harm, suicidal thoughts or psychosis)
• Dental issues (if our clinicians identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment) 

For non-emergencies, we can normally offer an appointment within four hours of booking, if not sooner. Most patients can get an appointment on the same day.

Most of the time you can get an appointment on the same day, usually within four hours.
Subject to appointment availability. Appointments with Advanced Clinical Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.

*subject to appointment availability

You’ll find it easier to sign up using an internet connected computer, tablet, or mobile phone. As a fully digital service, the registration process includes creating an online account, a secure password (that no one else is aware of), giving consent to our terms and conditions and uploading ID to verify your identity.

While our Patient Experience team is available to help, parts of this process will not be possible through a phone call alone. For more information about the sign up process, please call the team on 0330 088 4980.

Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialized care if necessary.

Appointments with ACPs are available Monday to Sunday, including bank holidays, from 8am - 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.

Yes, ACP’s can refer for diagnostic tests and scans if needed and if you’re eligible under your policy. 

Yes, ACPs are able to issue prescriptions if required, these can be delivered to your door or collected form your local pharmacy.

No, there is no difference between an appointment an appointment with an ACP and GP.

Yes, all of our GPs and ACPs can write you a private prescription (if appropriate) when you're in the UK.

No. We are only able to offer private prescriptions as we aren’t part of the NHS.

As we’re not part of the NHS, we don’t provide one-off or repeat NHS prescriptions.

We can, however, provide one-off private prescriptions.

It’s an electronic prescription - they’re more convenient than a traditional printed one, and safer as they can only be redeemed once.

Currently, we have agreements in place in the UK with Superdrug, Tesco Pharmacy, Day Lewis, Rowlands Pharmacy and Boots, who will all accept our ePrescriptions and be able to fulfill your medication within minutes. We’re working with more chains and independent pharmacies to ensure that these ePrescriptions are accepted more widely.

All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC).

They have at least 5 years’ post-graduation experience and all undergo the regulatory monitoring of their medical practice through the annual appraisal system.

Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialized care if necessary.

All our clinicians receive bespoke video consultation skills training, and we have rigorous recruitment, training and continuous performance management processes in place to ensure our clinicians are top of their game at all times.

All of our ACPs are based in the UK. Our GPs are UK-qualified and registered with the GMC. While the majority of our GPs are UK based, some provide consultations from Europe or elsewhere. This allows us to provide a 24/7 service.

Unfortunately, our clinicians only consult in English. If you require translation services for your consultation, please call our Patient Experience team on +44 (0)330 088 4980 at the point of booking. We offer a translator to join your consultation at no extra charge.We cannot accommodate family members translating on behalf of a patient.

All our doctors have at least 5 years' post qualification experience, either in the NHS or in the private sector in the UK.

Our Advanced Clinical Practitioners (ACPs) are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice. 

Yes. For certain health conditions you can choose to speak with an ACP or a GP. You can also choose a GP by the areas they specialise in, by name if you’ve seen them before or by gender if you’d prefer to speak to a male or female doctor.

The best way of accessing Doctor Care Anywhere is through our app, which you can download for both iOS and Android.

Doctor Care Anywhere works on most computers with Windows XP (or above) or Mac OX 10.6 (or above.)

You'll need a good internet connection plus a camera and/or microphone for your video or phone call appointments. Some work computers block certain plug ins, which might cause issues during a video consultation and so we recommend that you use a personal device.

For the best experience of the platform on a computer, we recommend using the latest version of Chrome.

Absolutely! You can book appointments and have your consultation on either your smartphone, tablet or computer.

If you're using a smartphone or tablet, it’s best to download our app from the iOS or Android store.

Yes, we do. The Doctor Care Anywhere app is available on both iOS and Android.

Our data is hosted in the Microsoft Azure Cloud, accredited to the UK Government G Cloud framework Level 6. Patient records are encrypted in transit using SSL and at rest using SQL encryption. The Azure data centres also have ISO 27017 (information security in the cloud), ISO 27018 (privacy protection in the cloud), ISO 22301(business continuity).

As an organization, we are certified with the internationally recognized information security controls defined in the ISO/IEC 27001 and are HIPAA compliant.

If you are having difficulties accessing the consultation you can cancel your booking before the scheduled consultation time.

For patients who have purchased a one-off appointment, if you cancel within 12 hours before your scheduled appointment time, you will not be eligible to receive a refund.

For full details on our cancellation policy, please view our terms and conditions.

Here are some examples of common conditions we treat:

• Acne
• Allergy
• Ankle Pain
• Asthma
• Bites & Stings
• Chickenpox / Shingles
• Cold / Flu
• Cold Sores
• Constipation
• Contraception Initiation
• Contraception Repeat
• COPD / Emphysema
• Coronavirus (COVID-19)
• Ear Symptoms
• Eczema
• Elbow Pain
• Emergency Contraception
• Erectile Dysfunction
• Eye Symptoms
• Foot Pain 
• Genital Symptoms
• Hand Pain
• Hay Fever
• Indigestion / Acid reflux
• Irritable Bowel Syndrome
• Minor Illness 
• Mouth Symptoms
• Nail Symptoms
• Nasal Symptoms
• Rash
• Rash (child <6)
• Sinusitis
• Skin Infection
• Snoring
• Sore Throat
• Urinary Tract Infection - Female
• Varicose Veins
• Warts & Verrucas
• Wrist Pain

It’s important to note that Doctor Care Anywhere is not an emergency service. So if you have a medical emergency, you’ll need to call 111/999 or go to your nearest A&E in the UK.

Here are examples of some of medical emergencies we don’t treat:

• Difficulty in breathing or severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain especially of sudden onset
• Severe infections
• High fever in unwell infants
• Obstetric or pregnancy complications
• Severe bleeding
• Serious trauma to head, spine or limbs
  (e.g. broken bones or burns)
• Severe mental health concerns
  (e.g. self harm, suicidal thoughts or psychosis)
• Dental issues (if our clinicians identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment)

Yes. Our clinicians are happy to offer patients a second opinion. Just let them know that you’d like this to be the main focus of your appointment when booking.

Yes, after a thorough consultation, our clinicians can provide you with a specialist referral letter if they think you need to be referred for further treatment. There is no additional charge for providing the referral letter.

We will always go out of our way to help you understand the best way to manage your health concern. If it’s a condition we can’t treat, we will be able to help point you in the right direction of the best onward care or recommending the appropriate assessment. For instance, our clinicians can complete a referral letter for you to see a specialist. You can also use the personal advice you receive in your consultation notes to discuss treatment options with your local NHS GP. 

We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers.

Our platform operates in secure HTTPS mode and all audio/video/text is encrypted. The platform and data are hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3 which is suitable for ensuring that your data remains secure and accessible only to you and with those you want to share it with.

Absolutely not. Your data is completely private and we do not sell any of it.

All of your interactions on Doctor Care Anywhere are accessible to you at any time. From your consultation notes, bookings, referrals, fit notes, and anything else you may have uploaded will be stored on your secure and confidential record. You can also download your consultation notes, referral letters and fit notes as a PDF and share with your NHS GP, insurer, employer, and other healthcare professionals.

All our patient data is hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3.

For private patients, the cost of an individual, one off appointment start at £45 or from £15 a month*. 

See more of our pricing options

*Minimum 6 month purchase

Our subscription costs for private patients vary depending on the type of package you choose. Prices start from just £90 for a 6-month subscription. Visit our pricing page for more options.

Once you've purchased an annual or monthly plan you have the option of adding adults and children at a discounted price. Yes, there is. Have a look at our pricing page to see what plans we offer.

Our subscription package entitles you to an unlimited number of appointments each year (subject to our fair use policy)

Yes, of course. If you want to change your subscription plan, please give our patient experience team a call on +44 330 088 4980 or drop them a line at contactus@doctorcareanywhere.com. 

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can speak to one of our clinicians wherever you are in the world for advice regarding their health concern. 

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.

If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.

Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. Our clinicians can recommend appropriate medication during your consultation, but we can't guarantee that you'll be able to source the medication without a local prescription.

We can provide an advisory service, but you may need to seek advice and prescription from a local doctor.

Please make sure that you have your valid photo ID to hand. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.

We can accept:

• Passports

• Photo Driver’s Licenses

• National Identity Card

We’re can’t accept anything other than valid photo ID, which means we're unable to accept the older paper form of a driver’s license.

For safety reasons we can’t accept electronic scans or photocopies of documents. This is because scans can be tampered with and it's very difficult for us to tell if these are forgeries or counterfeits.

Instead, please use a photograph of the original identification documents, making sure you capture the whole document in a crisp, clear image with no cropping.

You can verify your identity at any stage, but it’s best if you to do it as soon as you register.

This ensures that your account is ready and you can book an appointment without any delays. Your account will need to be verified before you're able to book an appointment for yourself or for your child.

Our verification checks use artificial intelligence to compare the photo in your ID against the facial biometrics in the selfie you provide.

If the name on your documentation doesn’t match, your documentation has expired or it’s not readable then this can take a little longer. In the case where the name doesn’t match, we might ask for additional documents.

Not long. Usually we’re able to verify you instantly.

If there’s a problem, we’ll send you an email to inform you about the next steps.

If we have to manually verify you then please allow up to 72 hours for this to be processed.

My Health is a wellbeing platform designed to provide patients with personalised information and advice on the areas of their health that they wish to explore and improve.  Rooted in the 6 pillars of lifestyle medicine, My Health has been designed with a focus on promoting the importance of positive wellbeing in preventing poor health and keeping our patients well for longer. It aims to do this by encouraging a proactive approach to managing one’s health and developing new, healthy behaviours.

My Health provides access to a carefully curated library of reading and audio resources, and a range of mindfulness exercises on nutrition, physical activity, sleep, stress and relationships.

Yes My Health is included as part of your DCA membership*.

* excluding AXA

No, it is a free service.

My Health is accessible once you have activated your DCA account.

There should not be anything additional that you need to do in order to access My Health, however, we will be continually updating and improving this part of the app – as we do with all parts of your DCA app – and so we encourage you to set the app to auto-upgrade or to regularly check for updates. Using the service on an older version of our apps may impact your quality of experience.