FAQs

Here’s a list of some of the most commonly asked questions we get.

Service and appointments

What is Doctor Care Anywhere?

Doctor Care Anywhere gives you 24/7 access to GPs and Advanced Clinical Practitioners (ACPs), by video or phone call. On our web and with our app, you can see a clinician from wherever you are - at home, work, or on the go. Our doctors are available 7 days a week, every day of the year. Appointments with our ACPs are available Monday – Sunday, including bank holidays between 8am and 10pm.
If you try and make an appointment outside of these hours, the next available GP appointment will be offered.


With up to 20-minute appointments, our clinicians can take the time to understand your concerns and ensure the care you receive is second to none. Doctor Care Anywhere also offers private prescriptions with medication delivered to your door or local pharmacy, as well as specialist referrals and fit notes.


When it comes to your health and wellbeing, we want to give you and your family the best possible medical advice and peace of mind, whenever and wherever.

Are you part of the NHS?

We are a private service and therefore not part of the NHS. However, you do not need to de-register from your regular NHS GP practice to make use of our service.


All of our doctors are GMC registered (the UK regulating body for doctors). Our ACPs are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice.


This means you can feel reassured that your health is in safe hands when making an appointments with our clinicians.


We have a lot of love and respect for the NHS. As the system struggles to satisfy patient demand, our private services can help ease some of these pressures.

Can I get an emergency appointment?

Firstly, it’s important to say we are not an emergency service. If you have a medical emergency and
you’re in the UK, you should call 111 or 999 or go straight to your nearest A&E.

Here are examples of some of medical emergencies we don’t treat:
• Difficulty in breathing or severe shortness of breath
• Chest pain/suspected heart attack
• Suspected stroke or seizures
• Severe pain especially of sudden onset
• Severe infections
• High fever in unwell infants
• Obstetric or pregnancy complications
• Severe bleeding
• Serious trauma to head, spine or limbs
• (e.g. broken bones or burns)
• Severe mental health concerns
• (e.g. self harm, suicidal thoughts or psychosis)
• Dental issues (if our clinicians identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment) 


For non-emergencies, we can normally offer an appointment within four hours of booking, if not sooner. Most patients can get an appointment on the same day.

Can I get a same day appointment?

Most of the time you can get an appointment on the same day, usually within four hours.
Subject to appointment availability. Appointments with Advanced Clinical Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.

 

*subject to appointment availability

Can I sign up over the phone?

You’ll find it easier to sign up using an internet connected computer, tablet, or mobile phone. As a fully digital service, the registration process includes creating an online account, a secure password (that no one else is aware of), giving consent to our terms and conditions and uploading ID to verify your identity.


While our Patient Experience team is available to help, parts of this process will not be possible through a phone call alone. For more information about the sign up process, please call the team on 0330 088 4980.

Can I book a consultation over the phone?

Yes, you can. Our Patient Experience Team can book appointments over the phone, but only
if you’re a registered and verified member. If you don’t have an account or you aren’t yet verified, a member of the team can help guide you through the process. Please give the team a call on 0330 088 4980.

How long does it take to sign up?

It takes just a few minutes to create an account via the Doctor Care Anywhere app or website.

Make sure you have your photo ID to hand, as you’ll need it to complete the verification process before you can book an appointment.

Don’t worry, you’ll only need to do this once.

Do you offer a free trial?

Unfortunately, we don’t offer free trials of our service.

Do you offer accessible appointments?

If you have a hearing impairment, we recommend you book a video consultation which has the additional benefit of real time chat functionality.

If you’re in the UK, are a user of the Relay UK system and wish to use it during your consultation, then please give us your TextNumber as your contact telephone number to all allow us to automatically connect to the RelayUK service when we call it.

Your TextNumber will be prefixed with 07777 if you’re using the Relay UK app on a mobile, or +44 (0) 3306 when using a textphone or the Relay UK app on a computer or tablet from a landline.

If you are booking online and do not have a TextNumber but want us to call you using the Relay UK service, please prefix your telephone number with 18002.

Appointments

Advanced Nurse Practitioners (ACPs)

How is an ACP qualified to help me?

Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialized care if necessary.

When can I book an appointment with an ACP?

Appointments with ACPs are available Monday to Sunday, including bank holidays, from 8am - 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.

Can an ACP refer me for diagnostic tests and scans?

Yes, ACP’s can refer for diagnostic tests and scans if needed and if you’re eligible under your policy. 

Can an ANP issue prescriptions?

Yes, ACPs are able to issue prescriptions if required, these can be delivered to your door or collected form your local pharmacy.

Is there any difference between appointments with a GP and an ACP?

No, there is no difference between an appointment an appointment with an ACP and GP.

Appointments

Prescriptions

Can I get a prescription?

Yes, all of our GPs and ACPs can write you a private prescription (if appropriate) when you're in the UK.

Can I get a prescription on the NHS?

No. We are only able to offer private prescriptions as we aren’t part of the NHS.

Can I get a repeat prescription on the NHS?

As we’re not part of the NHS, we don’t provide one-off or repeat NHS prescriptions.


We can, however, provide one-off private prescriptions.

What is an ePrescription?

It’s an electronic prescription - they’re more convenient than a traditional printed one, and safer as they can only be redeemed once.

Will my local pharmacy accept an ePrescription?

Currently, we have agreements in place in the UK with Superdrug, Tesco Pharmacy, Day Lewis, Rowlands Pharmacy and Boots, who will all accept our ePrescriptions and be able to fulfill your medication within minutes. We’re working with more chains and independent pharmacies to ensure that these ePrescriptions are accepted more widely.

Can you email my prescription directly to me?

No.

You can view your ePrescription receipt in the app where your full prescribing history is shared with you.

Can you send my prescription to my local pharmacy?

Yes we can. You’ll receive a notification when your clinician has published your prescription. Once you receive this message, you can log into your account to choose how you’d like to collect your medication.

Can I get my prescription medication delivered?

Yes when you're in the UK, prescriptions can be collected from a local pharmacy or delivered to your door. Once your clinician has published your prescription, simply log into your account and select the delivery option you want.

For more information, please contact our Patient Experience team at contactus@doctorcareanywhere.com or call 0330 088 4980.

 

Can I get my medication if I’m overseas?

If you are a UK resident you will only be able to redeem your prescription within the UK.

Can I get my prescription medication on the same day?

Yes, you should be able to get your medication on the same working day as your consultation depending on the pharmacy opening hours and stock availability.
Show your ePrescription receipt to the pharmacy and ask if they are able to dispense. The pharmacist will need your unique authorisation code and DOB to access the ePrescription.*

*Prescriptions are only available in the UK.

Is there any medication that you cannot prescribe?

Yes. Certain medications can’t be prescribed through remote clinical services. 

This includes controlled drugs (such as diazepam), strong opiates (such as morphine and tramadol), and medication that requires close monitoring (such as methotrexate).

Before we prescribe certain medication, we may need some more information to make sure it’s safe to do so. Please upload the extra information when prompted before your appointment, as this could affect the outcome of your appointment.

Prescriptions

Clinicians and clinical governance

Are the Doctor Care Anywhere clinicians fully trained?

All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC).


They have at least 5 years’ post-graduation experience and all undergo the regulatory monitoring of their medical practice through the annual appraisal system.


Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialized care if necessary.


All our clinicians receive bespoke video consultation skills training, and we have rigorous recruitment, training and continuous performance management processes in place to ensure our clinicians are top of their game at all times.

Are the clinicians based in the UK?

All of our ACPs are based in the UK. Our GPs are UK-qualified and registered with the GMC. While the majority of our GPs are UK based, some provide consultations from Europe or elsewhere. This allows us to provide a 24/7 service.

Can the clinicians speak any other language?

Unfortunately, our clinicians only consult in English. If you require translation services for your consultation, please call our Patient Experience team on +44 (0)330 088 4980 at the point of booking. We offer a translator to join your consultation at no extra charge.We cannot accommodate family members translating on behalf of a patient.

How experienced are your clinicians?

All our doctors have at least 5 years' post qualification experience, either in the NHS or in the private sector in the UK.

Our Advanced Clinical Practitioners (ACPs) are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice. 

Can I select the clinician I want to see when booking my appointment?

Yes. For certain health conditions you can choose to speak with an ACP or a GP. You can also choose a GP by the areas they specialise in, by name if you’ve seen them before or by gender if you’d prefer to speak to a male or female doctor.

What qualifications do your clinicians have?

Our doctors come from a variety of backgrounds.

All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC). 

They have at least 5 years' post graduation experience and all undergo the regulatory monitoring of their medical practice through the annual NHS appraisal system.

Our Advanced Clinical Practitioners (ACPs) are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice.

All our clinicians receive bespoke video consultation skills training and we have rigorous recruitment, training and continuous performance management processes in place to ensure our clinicians are at the top of their game at all times.

 

 

Can your clinicians prescribe medication?

Yes, all our GPs and ACPs can prescribe medication and write private prescriptions when you're in the UK, if deemed necessary during your consultation.

Can I email my Doctor Care Anywhere clinician?

For privacy reasons, you can't email your clinician directly. But if you have any queries, you can email our Patient Experience team at contactus@doctorcareanywhere.com or give them a call on +44 330 088 4980.

If you'd like to speak to the same clinician again, you can simply book another appointment with them.

Technology, troubleshooting and feedback

What are the technical requirements I need to use Doctor Care Anywhere?

The best way of accessing Doctor Care Anywhere is through our app, which you can download for both iOS and Android.

Doctor Care Anywhere works on most computers with Windows XP (or above) or Mac OX 10.6 (or above.)

You'll need a good internet connection plus a camera and/or microphone for your video or phone call appointments. Some work computers block certain plug ins, which might cause issues during a video consultation and so we recommend that you use a personal device.

For the best experience of the platform on a computer, we recommend using the latest version of Chrome.

Can I use Doctor Care Anywhere on my smartphone or tablet?

Absolutely! You can book appointments and have your consultation on either your smartphone, tablet or computer.

If you're using a smartphone or tablet, it’s best to download our app from the iOS or Android store.

Do you have an app?

Yes, we do. The Doctor Care Anywhere app is available on both iOS and Android.

How secure is your service?

Our data is hosted in the Microsoft Azure Cloud, accredited to the UK Government G Cloud framework Level 6. Patient records are encrypted in transit using SSL and at rest using SQL encryption. The Azure data centres also have ISO 27017 (information security in the cloud), ISO 27018 (privacy protection in the cloud), ISO 22301(business continuity).

As an organization, we are certified with the internationally recognized information security controls defined in the ISO/IEC 27001 and are HIPAA compliant.

I had connection issues and missed my consultation. Will I be able to get a refund?

If you are having difficulties accessing the consultation you can cancel your booking before the scheduled consultation time.

For patients who have purchased a one-off appointment, if you cancel within 12 hours before your scheduled appointment time, you will not be eligible to receive a refund.

For full details on our cancellation policy, please view our terms and conditions.

Who do I contact at Doctor Care Anywhere when it comes to feedback or complaints?

First of all, we're very sorry to hear that you are unsatisfied with our service. We take all feedback seriously, so please let us know your problem and we'll do our best to remedy the situation.

If you would like to make a complaint, please get in touch using the following details:

Email: contactus@doctorcareanywhere.com

Telephone: 0330 0884980

Making formal complaint

If you would like to make a complaint about the service or treatment you received, please contact us by phone or email. For more details on our complaints process, please see section 10 of our Terms and Conditions.

 

Treatments and diagnosing

What do Doctor Care Anywhere clinicians treat?

Here are some examples of common conditions we treat:

  • Acne
  • Allergy
  • Ankle Pain
  • Asthma
  • Bites & Stings
  • Chickenpox / Shingles
  • Cold / Flu
  • Cold Sores
  • Constipation
  • Contraception Initiation
  • Contraception Repeat
  • COPD / Emphysema
  • Coronavirus (COVID-19)
  • Ear Symptoms
  • Eczema
  • Elbow Pain
  • Emergency Contraception
  • Erectile Dysfunction
  • Eye Symptoms
  • Foot Pain 
  • Genital Symptoms
  • Hand Pain
  • Hay Fever
  • Indigestion / Acid reflux
  • Irritable Bowel Syndrome
  • Minor Illness 
  • Mouth Symptoms
  • Nail Symptoms
  • Nasal Symptoms
  • Rash
  • Rash (child <6)
  • Sinusitis
  • Skin Infection
  • Snoring
  • Sore Throat
  • Urinary Tract Infection - Female
  • Varicose Veins
  • Warts & Verrucas
  • Wrist Pain
What don't Doctor Care Anywhere clinicians treat?

It’s important to note that Doctor Care Anywhere is not an emergency service. So if you have a medical emergency, you’ll need to call 111/999 or go to your nearest A&E in the UK.

Here are examples of some of medical emergencies we don’t treat:

  • Difficulty in breathing or severe shortness of breath
  • Chest pain/suspected heart attack
  • Suspected stroke or seizures
  • Severe pain especially of sudden onset
  • Severe infections
  • High fever in unwell infants
  • Obstetric or pregnancy complications
  • Severe bleeding
  • Serious trauma to head, spine or limbs
    (e.g. broken bones or burns)
  • Severe mental health concerns
    (e.g. self harm, suicidal thoughts or psychosis)
  • Dental issues (if our clinicians identify that your symptoms are related to a dental issue they will sign post you to dental services for further assessment)
Do Doctor Care Anywhere clinicians offer a second opinion?

Yes. Our clinicians are happy to offer patients a second opinion. Just let them know that you’d like this to be the main focus of your appointment when booking.

Can I get a referral letter?

Yes, after a thorough consultation, our clinicians can provide you with a specialist referral letter if they think you need to be referred for further treatment. There is no additional charge for providing the referral letter.

What happens if you can't treat my condition?

We will always go out of our way to help you understand the best way to manage your health concern. If it’s a condition we can’t treat, we will be able to help point you in the right direction of the best onward care or recommending the appropriate assessment. For instance, our clinicians can complete a referral letter for you to see a specialist. You can also use the personal advice you receive in your consultation notes to discuss treatment options with your local NHS GP. 

What happens if I need to have additional tests?

We can advise you on the type of investigation options you should discuss with your NHS or private GP and help point you in the right direction of the best onward care. If necessary, we can also refer you to a private GP or specialist for further evaluation and diagnostic testing.

Certain policies allow our clinicians to arrange some diagnostics tests such as blood work, ultrasounds and MRI scans.

Which is more appropriate for me – a video or phone consultation?

It all depends on what works best for you and what it is you want to speak about with the clinician.

For instance, if you have a rash, we will strongly advise a video consultation or to upload some high quality images of the rash to help the clinician make a diagnosis.

All children under the age of 18 will always need to book a video appointment.

Does Doctor Care Anywhere treat medical emergencies?

No, we do not.

We are not an emergency service.

So if you have a medical emergency, you’ll need to call 111/999 or go to your nearest A&E in the UK.

If you are unsure about whether your condition is an emergency or not, then you can still book an appointment.

Make sure you state exactly what the issue is when prompted so that our clinicians can make a proper assessment and call you if they think you need to visit a hospital or see a doctor in-person immediately.

Here are some of the medical emergencies we recommend you visit A&E immediately for:

  • Chest pain
  • Haemorrhage
  • Obstetric/pregnancy complications
  • Severe abdominal pain
  • Suspected stroke
  • Severe infections
  • Severe mental health (such as severe depression, anxiety, psychosis or mania)
  • Traumatic injuries

Data, privacy and medical record

Is my data safe?

We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers.

What type of security is enabled on the Doctor Care Anywhere platform?

Our platform operates in secure HTTPS mode and all audio/video/text is encrypted. The platform and data are hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3 which is suitable for ensuring that your data remains secure and accessible only to you and with those you want to share it with.

Do you sell patient data?

Absolutely not. Your data is completely private and we do not sell any of it.

Will Doctor Care Anywhere keep a record of my conversation with the doctor?

All of your interactions on Doctor Care Anywhere are accessible to you at any time. From your consultation notes, bookings, referrals, fit notes, and anything else you may have uploaded will be stored on your secure and confidential record. You can also download your consultation notes, referral letters and fit notes as a PDF and share with your NHS GP, insurer, employer, and other healthcare professionals.

Where is my medical data stored?

All our patient data is hosted on Azure which is UK accredited and one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3.

Do I have access to my medical record?

As a Doctor Care Anywhere patient you have 24/7 access to your DCA patient record. Not only can you read the doctors notes and recommendations from your consultations, but you can also add to the notes and upload documents and files to keep your medical history.

Patient records

Pricing, subscriptions and payment

How much does an appointment cost?

For private patients, the cost of an individual, one off appointment start at £45 or from £15 a month*. 

See more of our pricing options

*Minimum 6 month purchase

How much does a subscription cost?

Our subscription costs for private patients vary depending on the type of package you choose. Prices start from just £90 for a 6-month subscription. Visit our pricing page for more options.

Is there a family subscription plan?

Once you've purchased an annual or monthly plan you have the option of adding adults and children at a discounted price. Yes, there is. Have a look at our pricing page to see what plans we offer.

Is there a limit to the number of consultations that I can have with my subscription?

Our subscription package entitles you to an unlimited number of appointments each year (subject to our fair use policy)

Can I upgrade from one plan to another?

Yes, of course. If you want to change your subscription plan, please give our patient experience team a call on +44 330 088 4980 or drop them a line at contactus@doctorcareanywhere.com

Can I add a family member to my family plan and how much does it cost?

You can add family members to your plan in just a couple of clicks.

The cost of adding a family member is shown on our pricing page and we offer a significant discount if you pay in advance for an annual subscription for family members.

If you have any questions about adding family members to your subscription, please call our customer service team on +44 330 088 4980 or email them at contactus@doctorcareanywhere.com 

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. However, if you cancel your subscription within the first 3 months of your membership, you will be charged for the remainder of the 3 month period.

I think I may have a membership through my company. How can I check?

It’s worth checking to see if you’ve received an email from us asking you to set up your account. If you haven’t received an email yet, your company might still be in the process of sorting your account out. If you’re not sure, then please drop our patient experience team a line at contactus@doctorcareanywhere.com or give them a call on +44 330 088 4980.

Can I claim back the cost of an appointment from my private medical insurer?

This all depends on who your private medical insurer is. Please check with them before booking an appointment. For one-off appointments, we provide a receipt after each consultation. For all subscription appointments, we send you a receipt when payment has been received.

Do I receive a discount if I have AXA Health private medical insurance?

Please contact AXA Health directly to find out of you are eligible for a discount.

Does your pricing include the cost of prescriptions?

Our clinicians write private prescriptions when you're in the UK, so the cost of medicines is usually different from the standard NHS prescription charges. Sometimes it works out cheaper than the NHS charge or could be a little more.

We have no control over what your local pharmacy will charge. Some charge for fulfilling a private prescription.

Our clinicians always try to prescribe the most cost effective medicine and will let you know if it's going to be expensive.

As a rough guide, our top 20 UK delivered private prescriptions are less than £20 an item.

What are the different ways to pay for an appointment or subscription?

Private patients can pay for Doctor Care Anywhere appointments and subscriptions using a credit or debit card. We accept all major forms of payment.

I am having trouble making a payment, what should I do?

If you are having trouble making a payment, please contact our patient experience team at contactus@doctorcareanywhere.com or call them on +44 330 088 4980.

How do I update my payment information?

You can update your payment information yourself by logging into your account, selecting Subscriptions and Billing and updating your credit or debit card information there.

Can I get a refund if I don't use the service?

Unfortunately not. You can cancel your subscription at any time. However, if you cancel your subscription within the first 3 months of your membership, you will be charged for the remainder of the 3 month period.

International service

Can I speak to a clinician when I am abroad?

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can speak to one of our clinicians wherever you are in the world for advice regarding their health concern. 

Can I use my prescription internationally?

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.

If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.

Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. Our clinicians can recommend appropriate medication during your consultation, but we can't guarantee that you'll be able to source the medication without a local prescription.

We can provide an advisory service, but you may need to seek advice and prescription from a local doctor.

Travelling abroad

Patient Identity Verification

What do I need to do to prove my identity?

Please make sure that you have your valid photo ID to hand. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.

We can accept:

  • Passports

  • Photo Driver’s Licenses

  • National Identity Card

We’re can’t accept anything other than valid photo ID, which means we're unable to accept the older paper form of a driver’s license.

 

Can I use a scan of the document or does it need to be a photograph?

For safety reasons we can’t accept electronic scans or photocopies of documents. This is because scans can be tampered with and it's very difficult for us to tell if these are forgeries or counterfeits.

Instead, please use a photograph of the original identification documents, making sure you capture the whole document in a crisp, clear image with no cropping.

When should I upload my identity documents?

You can verify your identity at any stage, but it’s best if you to do it as soon as you register.

This ensures that your account is ready and you can book an appointment without any delays. Your account will need to be verified before you're able to book an appointment for yourself or for your child.

What happens after I submit my identity documents?

Our verification checks use artificial intelligence to compare the photo in your ID against the facial biometrics in the selfie you provide.

If the name on your documentation doesn’t match, your documentation has expired or it’s not readable then this can take a little longer. In the case where the name doesn’t match, we might ask for additional documents.

How long will it take to verify my documents?

Not long. Usually we’re able to verify you instantly.

If there’s a problem, we’ll send you an email to inform you about the next steps.

If we have to manually verify you then please allow up to 72 hours for this to be processed.

What happens if I can’t or don’t provide relevant documentation?

This step can’t be avoided and you won’t be able to book an appointment until you have submitted your identity documents (if we require them from you).

Why is identity verification important?

Identity verification is one of many ways we can protect the integrity and accuracy of your healthcare records.

Our identity checking process follows the mandatory step outlined by the Care Quality Commission, the independent regulator of healthcare services in the UK. We work closely with regulatory bodies to ensure that we provide a safe, effective service.

Do I need to provide proof of identity for a child?

Yes, we ask you to provide proof of Parental Responsibility for any patient under the age of 18 whom you add to your Doctor Care Anywhere policy. Please be aware that you can only book an appointment for your child once this relationship has been established.

Which documents can you use as proof of guardianship?

We accept the following documentation as proof of guardianship:

  • Birth certificate (parents are named on the certificate)

  • Copy of your child's passport

  • Adoption paperwork

Please ensure that any scan or photo of the documentation is clear and legible.

What happens after I’ve submitted proof of guardianship?

Our Patient Experience team will verify your guardianship documents and contact you if there are any problems. We’ll email you when the documents have been successfully processed.

How long will it take the team to verify the guardianship documents?

Our in-house team oversees the verification process for children, so please allow 72 hours for us to process the documents.

We urge you to upload the documents as soon as possible so you avoid any delays the next time you need to book an appointment.

Patient Identity Verification

My Health

What is My Health?

My Health is a wellbeing platform designed to provide patients with personalised information and advice on the areas of their health that they wish to explore and improve.  Rooted in the 6 pillars of lifestyle medicine, My Health has been designed with a focus on promoting the importance of positive wellbeing in preventing poor health and keeping our patients well for longer. It aims to do this by encouraging a proactive approach to managing one’s health and developing new, healthy behaviours.

My Health provides access to a carefully curated library of reading and audio resources, and a range of mindfulness exercises on nutrition, physical activity, sleep, stress and relationships.

Is My Health part of my DCA membership?

Yes My Health is included as part of your DCA membership*.

 

* excluding AXA

Do I have to pay to access My Health?

No, it is a free service.

Do I need to register for My Health separately?

My Health is accessible once you have activated your DCA account.

Will I need to update my software/app to be able to access My Health?

There should not be anything additional that you need to do in order to access My Health, however, we will be continually updating and improving this part of the app – as we do with all parts of your DCA app – and so we encourage you to set the app to auto-upgrade or to regularly check for updates. Using the service on an older version of our apps may impact your quality of experience.

How do I access My Health?

When you log into your account you will be able to access My Health via a prompt on the home screen.

Which device(s) can I access My Health on?

My Health is available on the app.

Will members on my DCA plan also have access to My Health?

Anyone with their own, personal log-in will be able to access My Health. That means that all over-18 members on your account will have access to My Health.

Will the clinician be able to see what I am doing in My Health?

No, our clinicians will not have access to your personal use of My Health and the information that you have accessed. They are aware of this part of our service and may reference or sign
post you there, should they feel information and activities in this section would benefit your health journey. We do encourage you to discuss your experience of My Health with our clinicians, as it may support your conversation and provide helpful information to the clinician about the tools you are using, but only if you feel comfortable to do so.

Is my use of My Health shared with any third party provider?

No personally identifiable information regarding your use of My Health will be shared with any third party without your explicit consent. We may, from time to time, share aggregated anonymous information about how our patients are engaging with this section of the app as part of wider reporting but not in any format that would deem the information as identifiable in any way.