FAQs
Here’s a list of some of the most commonly asked questions we get.
Service and appointments
What is Doctor Care Anywhere?
Doctor Care Anywhere offers 24/7 access to GPs and Advanced Clinical Practitioners (ACPs) through video or phone consultations. With our easy-to-use website and app, you can connect with a clinician wherever you are—whether at home, at work, or on the move. Our doctors are available every day of the year, including weekends and bank holidays, while ACP appointments are accessible from 8am to 10pm, Monday through Sunday. If you're scheduling outside of these hours, you'll be offered the next available GP slot.
With appointments lasting up to 20 minutes, our clinicians can take the time needed to understand your concerns and deliver exceptional care. We also provide private prescriptions, with medications delivered straight to your home or local pharmacy, along with open referrals, fit notes, and access to services such as blood tests, diagnostic scans, mental health support, and medical letters.
At Doctor Care Anywhere, our mission is to provide you and your family with top-quality medical advice and peace of mind, whenever and wherever you need it.
Is Doctor Care Anywhere part of the NHS?
No, Doctor Care Anywhere is a private healthcare service and not part of the NHS. However, you can still benefit from our services without needing to de-register from your NHS GP practice.
All our doctors are fully GMC-registered, ensuring the highest standards of medical care. Our Advanced Clinical Practitioners (ACPs) are fully qualified and highly skilled clinicians who have completed postgraduate training and master’s-level qualifications in clinical practice.
With us, you can rest assured that your health is in expert hands when booking appointments with our clinicians.
While we’re not part of the NHS, we have deep respect and admiration for the public health system. By offering private healthcare options, we aim to ease the burden on the NHS and support patients seeking timely, quality medical attention.
Can I get an emergency appointment?
Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.
Here are some examples of medical emergencies we don’t treat:
- Medical emergencies
- Trouble breathing/severe shortness of breath
- Chest pain/suspected heart attack
- Suspected stroke or seizures
- Severe pain (especially if started suddenly)
- Severe infections
- High fever in sick children
- Complications that may arise from pregnancy or birth, including those that may require urgent or immediate attention
- Severe bleeding
- Serious injuries to your head, spine or limbs (such as broken bones or burns)
- Severe mental health problems (such as self-harm, suicidal thoughts or psychosis)
- Dental complaints
Some symptoms and conditions cannot be treated online, and you'll need to visit a doctor in person. These include:
- Chest infections
- Urine infections in children under 16 years old, women over 65 years of age, pregnant women and men of any age
- Conditions requiring long-term management (e.g., asthma/COPD flare-up)
While we don’t handle emergencies, we offer appointments for non-urgent medical issues—often within four hours of booking. Many patients secure same-day appointments, providing swift and convenient care for non-critical concerns.
Can I get a same day appointment with a GP or ACP?
Yes, you can often schedule a same-day appointment, typically within four hours, depending on availability. Appointments with Advanced Clinical Practitioners are available 7 days a week, including bank holidays, from 8AM to 10PM. If you are seeking an appointment outside of these hours, the next available GP appointment will be offered instead.
Can I sign up over the phone?
You’ll find it easier to sign up using an internet connected computer, tablet, or mobile phone as our service is fully digital. The registration process requires you to create an online account, set a secure password (that only you know), consent to our terms and conditions, and upload ID to verify your identity.
While our Patient Experience team is available to assist you, some steps of the registration process cannot be completed over the phone. For more information on how to sign up, please contact our team at 0330 088 4980.
Can I book a GP Appointment over the Phone?
Yes, you can book a GP or ACP appointment over the phone. However, this service is available only to registered and verified members. If you don’t have an account or aren't verified, our Patient Experience Team can guide you through the registration and verification process.
To schedule your GP appointment or get assistance with registration, please call our team at 0330 088 4980 alternatively visit our How to hub
How long does it take to sign up?
Signing up with Doctor Care Anywhere is quick and easy. Creating an account through our app or website takes just a few minutes. To complete the verification process and book your first GP appointment, you'll need to have your photo ID ready.
Rest assured, verification is a one-time process, and once completed, you'll be able to book doctor appointments whenever you need them.
Do you offer free trial?
Unfortunately, we don’t offer free trials of our service.
Do you offer accessible GP and ACP appointments?
Yes, we offer accessible GP and ACP (Advanced Clinical Practitioner) appointments to accommodate various needs. If you have a hearing impairment, we recommend booking a video consultation, which includes real-time chat functionality for better communication.
If you're in the UK and use the Relay UK system, please provide your TextNumber as your contact number. This allows us to automatically connect to the Relay UK service during your consultation.
- If you're using the Relay UK app on a mobile device, your TextNumber will start with 07777.
- If you're using a textphone or the Relay UK app on a landline or computer/tablet, your TextNumber will start with +44 (0) 3306.
If you're booking online and don't have a TextNumber but wish to use the Relay UK service, simply prefix your phone number with 18002 when booking.
For more information on accessible appointments visit https://doctorcareanywhere.com/what-we-do/accessible-appointments/
Advanced Clinical Practitioners (ACPs)
How is an ACP qualified to help me?
Our Advanced Clinical Practitioners (ACPs) are highly skilled healthcare professionals with extensive experience and advanced training. They are equipped to address a wide range of health concerns, including allergies, cold and flu, minor ailments, indigestion, skin infections, and many more. ACPs possess the expertise to diagnose your condition, offer comprehensive treatment plans, prescribe medications, and refer you for further specialist care if necessary.
When can I book an appointment with an ACP?
Appointments with ACPs are available Monday to Sunday, including bank holidays, from 8am to 10pm. If you try to book an appointment outside of these hours, the next available GP appointment will be offered instead.
Can an ACP refer me for diagnostic tests and scans?
Yes, ACPs can refer for you diagnostic tests and scans if needed and if you’re eligible under your policy.
Can an ACP issue prescriptions?
Yes, ACPs are able to issue prescriptions if required, these can be delivered to your door or collected form your local pharmacy.
Is there any difference between GP appointments and ACP appointments?
No, there is no difference between an appointment with an ACP and a GP. Both can provide the same high-quality care, including diagnosing conditions, prescribing treatments, and offering referrals for further care if necessary.
Prescriptions
Can I get a prescription?
Yes, both our GPs and ACPs can issue a private prescription (if appropriate) when you're in the UK.
Can I get a prescription on the NHS?
No, we can only provide private prescriptions as we are not part of the NHS.
Can I get a repeat prescription?
As we are not part of the NHS, we do not provide NHS prescriptions, including repeat prescriptions. However, we can provide one-off private prescriptions.
What is an ePrescription?
An ePrescription is an electronic prescription that offers greater convenience and safety compared to traditional printed prescriptions, as it can only be redeemed once.
Will my local pharmacy accept an ePrescription?
Currently, we have agreements in place with several major pharmacies in the UK, including Superdrug, Tesco Pharmacy, Day Lewis, Rowlands Pharmacy, and Boots, all of which will accept our ePrescriptions and fulfill your medication within minutes. We’re also working with more chains and independent pharmacies to ensure broader acceptance of ePrescriptions.
Can you email my prescription directly to me?
No, we do not email prescriptions directly. You can view your ePrescription receipt and full prescribing history in the app.
Can you send my prescription to my local pharmacy?
Yes, we can send your ePrescription to your local pharmacy. You’ll receive a notification when the GP or ACP has published your prescription. Once you get this message, you can log into your account to choose how you’d like to collect your medication.
Can I get my prescription medication delivered?
Yes, when you're in the UK, you can either collect your medication from a local pharmacy or have it delivered to your door. After your GP or ACP publishes your prescription, simply log into your account and choose the delivery option that works best for you.
For more details, please contact our Patient Experience team at contactus@doctorcareanywhere.com or call 0330 088 4980.
Can I get my medication if I’m overseas?
If you are a UK resident you will only be able to redeem your prescription within the UK.
Can I get my prescription medication on the same day?
Yes, you should be able to receive your medication on the same working day as your consultation, depending on the pharmacy's opening hours and stock availability. Show your ePrescription receipt to the pharmacy, and the pharmacist will need your unique authorisation code and date of birth to access the ePrescription.
Note: Prescriptions are only available in the UK.
Is there any medication that you cannot prescribe?
Yes. There are certain medications that can’t be prescribed through remote clinical services.
These include controlled drugs (such as diazepam), strong opiates (such as morphine and tramadol), and medication that requires close monitoring (such as methotrexate).
Before prescribing certain medications, we may need additional information to ensure it's safe to do so. Please upload any requested information when prompted before your GP appointment or ACP appointment, as this could affect the outcome of your consultation.
Clinicians and clinical governance
Are the Doctor Care Anywhere clinicians fully trained?
At Doctor Care Anywhere, all our clinicians are highly qualified and undergo extensive training to ensure you receive the best care possible.
General Practitioners (GPs):
- Fully registered with the General Medical Council (GMC) and hold a current licence to practise in the UK.
- Have at least 5 years’ post-graduation experience.
- Undergo regular monitoring through the annual NHS appraisal system to maintain the highest standards.
Advanced Clinical Practitioners (ACPs):
- Highly skilled healthcare professionals with advanced training and extensive experience.
- Capable of diagnosing a variety of health conditions, including allergies, colds, minor ailments, indigestion, and skin infections.
- Equipped to provide treatment plans, prescribe medications, and make specialist referrals as needed.
Training and Performance Management:
All clinicians receive bespoke video consultation training, ensuring excellent remote care delivery. We also implement rigorous recruitment, training, and continuous performance management to maintain the highest standards of care.
Are the clinicians based in the UK?
ACPs: Based entirely in the UK.
GPs: UK-qualified and GMC-registered. While most are UK-based, some provide consultations from Europe or other locations, enabling us to offer 24/7 availability.
Can the clinicians speak any other language?
Consultations are conducted in English only. However, we can arrange for a translator to join your consultation at no additional cost. Contact our Patient Experience team at +44 (0)330 088 4980 for assistance when booking. We cannot accommodate family members translating on behalf of a patient.
How experienced are the clinicians?
- GPs: Over 5 years’ post-qualification experience, gained through work in the NHS or private healthcare in the UK.
- ACPs: Fully qualified with postgraduate training and master’s-level qualifications in clinical practice.
Can I select the clinician I want to see when booking my appointment?
Yes, for certain health conditions, you can:
- Choose between an ACP or GP.
- Select a GP based on their speciality, name (if you’ve consulted them before), or gender preference.
What qualifications do our clinicians have?
Our doctors come from a variety of backgrounds.
All our doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC).
They have at least 5 years' post graduation experience and all undergo the regulatory monitoring of their medical practice through the annual NHS appraisal system.
Our Advanced Clinical Practitioners (ACPs) are fully qualified, highly skilled, and trained clinicians, who’ve undertaken post graduate training and masters’ qualifications in clinical practice.
All our clinicians receive bespoke video consultation skills training and we have rigorous recruitment, training and continuous performance management processes in place to ensure our clinicians are at the top of their game at all times.
Can clinicians prescribe medication?
Yes, all our GPs and ACPs can prescribe medications and write private prescriptions when appropriate during your consultation.
Can I contact my Clinician via email?
For privacy reasons, direct email communication with your clinician isn’t available. If you have any queries:
Contact our Patient Experience team at- contactus@doctorcareanywhere.com or call +44 (0)330 088 4980.
- To follow up with the same clinician, simply book another appointment with them.
Technology, troubleshooting and feedback
What are the technical requirements to use Doctor Care Anywhere?
The easiest way to access Doctor Care Anywhere is through our app, available for both iOS and Android devices.
For desktop users, Doctor Care Anywhere works on most computers running Windows XP or above, or macOS 10.6 or later. You’ll need a reliable internet connection, along with a camera and microphone, to conduct video or phone consultations. If you’re using a work computer, certain plugins or security settings may cause issues, so we recommend using a personal device for the best experience.
For optimal performance on a computer, we recommend using the latest version of Google Chrome.
Can I access Doctor Care Anywhere on my smartphone or tablet?
Yes, you can book appointments and attend consultations on your smartphone, tablet, or computer.
If you’re using a smartphone or tablet, we recommend downloading our app from the iOS App Store or Google Play Store for a seamless experience.
How secure is your service?
Our data is hosted securely in the Microsoft Azure Cloud, which is accredited to the UK Government G Cloud Framework Level 6. Patient records are encrypted both in transit using SSL and at rest using SQL encryption. Azure data centres are also certified with ISO 27017 (cloud information security), ISO 27018 (privacy in the cloud), and ISO 22301 (business continuity).
Additionally, Doctor Care Anywhere is certified with the internationally recognised ISO/IEC 27001 standard for information security controls and is fully HIPAA compliant.
I had connection issues and missed my consultation. Can I get a refund?
If you encounter difficulties accessing your consultation, you can cancel your booking before the scheduled time.
For one-off appointments, cancellations made within 12 hours of the scheduled appointment are not eligible for a refund. For further details, please refer to our Terms and Conditions.
How can I provide feedback or make a complaint?
We’re sorry to hear that you’re unsatisfied with our service. We take all feedback seriously and aim to address any concerns promptly.
If you would like to make a complaint or provide feedback, please contact us using the details below:
- Email: contactus@doctorcareanywhere.com
- Telephone: 0330 088 4980
For formal complaints regarding your treatment or service, please consult section 10 of our Terms and Conditions for detailed guidance on the complaints process.
How long does it take to sign up?
Signing up with Doctor Care Anywhere is quick and easy. Creating an account through our app or website takes just a few minutes. To complete the verification process and book your first GP appointment, you'll need to have your photo ID ready.
Rest assured, verification is a one-time process, and once completed, you'll be able to book doctor appointments whenever you need them.
Do you offer accessible GP and ACP appointments?
Yes, we offer accessible GP and ACP (Advanced Clinical Practitioner) appointments to accommodate various needs. If you have a hearing impairment, we recommend booking a video consultation, which includes real-time chat functionality for better communication.
If you're in the UK and use the Relay UK system, please provide your TextNumber as your contact number. This allows us to automatically connect to the Relay UK service during your consultation.
- If you're using the Relay UK app on a mobile device, your TextNumber will start with 07777.
- If you're using a textphone or the Relay UK app on a landline or computer/tablet, your TextNumber will start with +44 (0) 3306.
If you're booking online and don't have a TextNumber but wish to use the Relay UK service, simply prefix your phone number with 18002 when booking.
For more information on accessible appointments visit https://doctorcareanywhere.com/what-we-do/accessible-appointments/
Treatments and diagnosing
What conditions do Doctor Care Anywhere clinicians treat?
Doctor Care Anywhere clinicians can diagnose and treat a wide range of common conditions. Here are some examples:
- Skin and Allergies: Acne, eczema, skin infections, rashes (including children under 6), warts, verrucas, hay fever, and bites/stings.
- Respiratory and ENT Issues: Cold/flu, sinusitis, sore throat, nasal symptoms, snoring, and asthma.
- Digestive Concerns: Indigestion, acid reflux, constipation, and irritable bowel syndrome (IBS).
- Reproductive Health: Contraception initiation/repeat, emergency contraception, and erectile dysfunction.
- Pain and Injuries: Ankle pain, elbow pain, wrist pain, hand pain, and foot pain.
- Other Common Issues: Chickenpox, shingles, cold sores, minor illnesses, genital symptoms, and urinary tract infections (females).
Our Advanced Clinical Practitioners (ACPs) and GPs provide tailored advice, treatment plans, and referrals if needed, ensuring your health concerns are addressed comprehensively.
What conditions don’t Doctor Care Anywhere clinicians treat?
Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.
Here are some examples of medical emergencies we don’t treat:
- Medical emergencies
- Trouble breathing/severe shortness of breath
- Chest pain/suspected heart attack
- Suspected stroke or seizures
- Severe pain (especially if started suddenly)
- Severe infections
- High fever in sick children
- Complications that may arise from pregnancy or birth, including those that may require urgent or immediate attention
- Severe bleeding
- Serious injuries to your head, spine or limbs (such as broken bones or burns)
- Severe mental health problems (such as self-harm, suicidal thoughts or psychosis)
- Dental complaints
Some symptoms and conditions cannot be treated online, and you'll need to visit a doctor in person. These include:
- Chest infections
- Urine infections in children under 16 years old, women over 65 years of age, pregnant women and men of any age
- Conditions requiring long-term management (e.g., asthma/COPD flare-up)
Do Doctor Care Anywhere clinicians offer a second opinions?
Yes! Our clinicians are happy to provide second opinions. Simply let them know during your appointment booking that this is your focus.
Can I get a referral letter?
Yes, if further treatment is necessary, our clinicians can issue an open referral letter at no additional charge.
What happens if you can’t treat my condition?
We will always go out of our way to help you understand the best way to manage your health concern. If it’s a condition we can’t treat, we will be able to help point you in the right direction of the best onward care or recommending the appropriate assessment. For instance, our clinicians can complete a referral letter for you to see a specialist. You can also use the personal advice you receive in your consultation notes to discuss treatment options with your local NHS GP.
What If I need additional tests?
We can advise you on the type of investigation options you should discuss with your NHS or private GP and help point you in the right direction of the best onward care.
We've partnered with market-leading providers to offer a range of services, including blood tests, scans, medical letters, and mental health support.
What’s better for me – video or phone consultation?
This depends on your preference and the nature of your health concern. For example:
- Video consultations: Ideal for visual diagnoses, like skin conditions or rashes (you can also upload high-quality images).
- Phone consultations: Suitable for conditions that don’t require a visual inspection.
For children under 18, video appointments are always required.
Does Doctor Care Anywhere treat medical emergencies?
Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to your nearest Emergency Department in the UK.
Here are some of the medical emergencies we recommend you visit A&E immediately for:
- Chest pain
- Haemorrhage
- Obstetric/pregnancy complications
- Severe abdominal pain
- Suspected stroke
- Severe infections
- Severe mental health (such as severe depression, anxiety, psychosis or mania)
- Traumatic injuries
Data, privacy and medical record
Is my data safe with Doctor Care Anywhere?
We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers.
What security measures are in place?
- Secure Platform: Doctor Care Anywhere operates in secure HTTPS mode, ensuring that all text, audio, and video communications are encrypted.
- Azure Hosting: Our platform is hosted on Microsoft Azure, a UK-accredited provider with Pan Government Accreditation up to IL3. This certification ensures your data is secure and complies with stringent government standards.
Do you sell patient data?
No. Your data is 100% private. We never sell or share patient information for commercial purposes.
Will my GP or ACP consultations be recorded?
Yes, but only for your benefit. Your interactions, including consultation notes, bookings, referrals, and fit notes, are securely stored in your patient record. You can:
- Access these records anytime.
- Download notes, referral letters, or fit notes as PDFs.
- Share documents with your NHS GP, insurer, employer, or other healthcare professionals as needed.
Where is my medical data stored?
Your medical data is hosted on Microsoft Azure. This UK-accredited platform meets the highest security standards, including Pan Government Accreditation up to IL3, providing peace of mind for data safety.
Do I have access to my medical record?
Yes! As a Doctor Care Anywhere patient, you have 24/7 access to your personal record.
- Review doctors’ notes and recommendations.
- Add your own notes to keep your medical history up to date.
- Upload documents and files directly to your record for safekeeping.
Pricing, subscriptions and payment
How much does a GP appointment cost?
An individual GP appointment costs £60
Advanced Clinical Practitioner (ACP) appointments cost £45.
Alternatively, you can choose a subscription starting from just £15 per month (minimum 6-month purchase), which includes access to unlimited GP appointments.
For more details, check out our pricing page.
How much does a subscription cost?
Subscriptions for private patients start from just £149 for a 12-month plan.
All subscription plans include unlimited ACP and GP appointments, subject to our fair use policy.
Discover more options and find the right plan for you on our pricing page.
Is there a family subscription plan?
Yes! With our family subscription plan, you can add both adults and children to your account at a discounted rate. Subscriptions include GP appointments for the whole family, offering great value and convenience.
Here’s a breakdown of the costs for adding family members:
- Monthly Plan:
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- £12 per month per extra adult or child.
- Annual Plan:
-
- £130 per extra adult.
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- £90 per extra child (under 18).
Is there a limit on GP appointments with a subscription?
Can I upgrade my subscription plan?
Yes, you can easily upgrade your subscription plan. Contact our Patient Experience Team at +44 330 088 4980 or email contactus@doctorcareanywhere.com for assistance
Can I add family members to my plan?
Absolutely! Add family members to your plan in just a few clicks. Each family member can access ACP and GP appointments under the subscription. Discounts are available for annual and monthly plans.
- Monthly Plan:
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- £12 per month per extra adult or child.
- Annual Plan:
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- £130 per extra adult.
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- £90 per extra child (under 18).
Can I cancel my subscription?
Yes, you can cancel your subscription anytime. However, cancellations made within the first 3 months of membership will incur charges for the remaining period of the initial 3 months.
How can I check if I have a membership through my company?
Check your email for an invitation from us to set up your account. If you haven’t received one, your company might still be processing your membership. For assistance, contact us at contactus@doctorcareanywhere.com or call +44 330 088 4980.
Do I receive a discount if I have AXA Health Private Medical Insurance?
Please contact AXA Health directly to find out of you are eligible for a discount.
Does the pricing include prescriptions costs?
- Prescription costs are not included in the pricing for ACP and GP appointments.
- Medicines may cost less or more than standard NHS charges, depending on your pharmacy.
- Our clinicians aim to prescribe cost-effective options and will advise if a prescription is likely to be expensive.
- Most of our top 20 private prescriptions cost less than £20 per item.
How can I pay for a GP Appointment or subscription?
Payments can be made using credit or debit cards, and we accept all major card types.
What should I do if I have trouble making a payment?
If you experience payment issues, contact our Patient Experience Team at contactus@doctorcareanywhere.com or call +44 330 088 4980.
How do I update my payment information?
Log in to your account, navigate to Subscriptions and Billing, and update your credit or debit card information.
Can I get a refund if I don’t use the service?
Refunds are not available. However, you can cancel your subscription anytime. Note that cancellations within the first 3 months will incur charges for the remainder of that period.
International service
Can I speak to a GP or ACP when I am abroad?
If you’re accessing our service via a pay-as-you-go subscription, an employee healthcare scheme, or through an insurance provider, you can consult with one of our clinicians no matter where you are in the world. Get professional advice regarding your health concerns, even when you're far from home.
Can I use my prescription internationally?
Patients accessing Doctor Care Anywhere through a pay-as-you-go subscription, an employee healthcare scheme, or an insurance provider can use the platform while abroad. However, using prescriptions internationally depends on local regulations:
- Countries outside the EEA:
-
- In many countries, you can obtain your medication 'over-the-counter' based on our clinician’s recommendations.
-
- We advise you to seek local guidance to ensure you're visiting a trusted pharmacy.
- Countries with strict regulations:
-
- Some countries may require a prescription from a local doctor.
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- Our clinicians can recommend appropriate medication during your consultation. However, obtaining the medication may require seeking additional advice or a prescription from a local practitioner.
Wherever you are, our clinicians are here to guide you on the best course of action for your health concern.
Patient Identity Verification
What do I need to prove my identity?
To verify your identity, you’ll need a valid photo ID. You’ll be asked to take a selfie (a photo of yourself), which will be compared to the photo on your ID.
Accepted forms of ID include:
- Passports
- Photo Driver’s Licences
- National Identity Cards
We cannot accept older paper driver’s licences or any non-photo identification.
Can I use a scan of the document or do I need a photograph?
We do not accept scans or photocopies for security reasons, as they can be altered. Please provide a clear photograph of the original ID, capturing the entire document without cropping.
When should I upload my identity documents?
It’s best to verify your identity as soon as you register. Your account must be verified before booking an ACP or GP appointment for yourself or your child.
What happens after I submit my identity documents?
We use AI to compare the photo on your ID with your selfie.
- If the name doesn’t match, your documentation has expired, or the image isn’t clear, we may require additional documents.
- You’ll be contacted via email if there are any issues.
How long will it take to verify my documents?
Verification is usually instant. If manual verification is required, processing may take up to 72 hours.
What if I don’t provide the required documentation?
Identity verification is mandatory. You will not be able to book an ACP or GP appointment until this step is completed.
Why is identity verification important?
This process protects the integrity of your healthcare records. It also complies with guidelines set by the Care Quality Commission to ensure a safe and effective service.
Do I need to provide proof of identity for a child?
Yes. To book an appointment for a child under 18, you’ll need to provide proof of parental responsibility.
Which documents can you use as proof of guardianship?
We accept the following documentation as proof of guardianship:
- Birth certificate (parents are named on the certificate)
- Copy of your child's passport
- Adoption paperwork
Please ensure that any scan or photo of the documentation is clear and legible.
What happens after I’ve submitted proof of guardianship?
Our Patient Experience Team will verify your documents within 72 hours. You’ll receive an email once the process is complete.
My Health
What is My Health?
My Health is a wellbeing platform focused on proactive health management. It’s based on the 6 pillars of lifestyle medicine, offering resources on:
- Nutrition
- Physical activity
- Sleep
- Stress management
- Relationships
It includes a curated library of articles, mindfulness exercises, and audio guides to promote positive wellbeing.
Is My Health part of my DCA membership?
Yes My Health is included as part of your DCA membership (excluding AXA plans).
Do I have to pay to access My Health?
No, it’s accessible as soon as your DCA account is activated.
Do I need to register for My Health separately?
My Health is accessible once you have activated your DCA account.
How do I access My Health?
Log into your account and select My Health from the home screen.
Which devices can I access My Health on?
My Health is available on the app.
Can other members on my DCA plan access My Health?
All over-18 members with their own log-in can access My Health.
Will the clinician be able to see what I’m doing on My Health?
No, clinicians cannot access your usage data. However, they may reference it during consultations if relevant to your health journey.
Is the use of My Health shared with any third party provider?
No personally identifiable information regarding your use of My Health will be shared with any third party without your explicit consent. We may, from time to time, share aggregated anonymous information about how our patients are engaging with this section of the app as part of wider reporting but not in any format that would deem the information as identifiable in any way.
Discover the How-To Hub
Need help getting started with Doctor Care Anywhere? Our How-To Hub has everything you need – from activating and verifying your account to booking appointments, accessing prescriptions, managing referrals, and more.
