How to Get the Most Out of Your Virtual Appointment
With Doctor Care Anywhere, you have 24/7 access to healthcare professionals — including GPs, Advanced Clinical Practitioners, Mental Health Practitioners, and Digital First Physiotherapists. All appointments are available by phone or video, 365 days a year.
Whether you’re seeking advice on a new health concern, support for an ongoing condition, help with your mental wellbeing, or recovery from an injury, our clinicians are here to support you.
Upload photos, test results, or documents ahead of time.
Keep your medical history, allergies, and medications updated.
Choose a quiet, private space (not while driving).
Log in early to test your video and sound connection.
Use the Doctor Care Anywhere app for the smoothest experience.
Upload Your Documents in Advance
Before your consultation, upload any photos, test results, or documents to your account. This helps your clinician see the full picture and makes your online GP appointment more effective.
Keep Your Profile Updated
Regularly update your medical history, allergies, and medications in your profile. Accurate information ensures your clinician can give the right advice and speeds up your virtual consultation.
Choose a Quiet, Private Space
Find somewhere comfortable and distraction-free for your appointment. Please note that consultations cannot take place while driving — safety and privacy matter for a successful video GP consultation.
Check Your Connection Early
For video calls, log in a few minutes early to test your camera and sound. Keep your phone close by too — if your video doesn’t connect, your clinician will call you directly.
Download the Doctor Care Anywhere App
For the best experience, we recommend using the Doctor Care Anywhere app. Safari does not support video consultations, so the app is the easiest way to connect with your GP online.
