Up to 20-minute appointments
Prescriptions delivered to your door or chosen pharmacy
Same day GP & ACP appointments
Access to My Health, our wellbeing tool
Competitive Rates on Health Providers
Access to private scans, mental health support and medical letters through DCA.
Your health, your schedule
As part of your employee benefits with Biffa, you have access to Doctor Care Anywhere – your private online GP service that’s ready when you are. From appointments to referrals, prescriptions, and wellness tools, everything you need is at your fingertips.
Whether you’re booking a GP appointment or consulting with one of our Advanced Clinical Practitioners, we’ve got you covered – all through a simple, hassle-free platform that works on your schedule.

Download the Doctor Care Anywhere App
Activate your account
Use the letters BF and your 7-digit employee number to activate e.g. BF0000000.
Verify your account
This helps us identify you and keep your data safe
Scan your ID
You can use a passport driving license, identify card or residence permit card
Take a selfie
Make sure this is clear and your whole face is within the guide
See a GP, without the waiting room
With Doctor Care Anywhere, you can choose the doctor you’d like to speak with – by gender or specialty- via video or phone at a time that suits you.
Our GPs are handpicked, GMC registered, and have at least 5 years of NHS experience. Plus, they’re specially trained in virtual consultations, so you can trust that your health is in expert hands.

ACPs, your trusted health experts
Meet our team of Advanced Clinical Practitioners (ACPs) – your go-to experts for all things health. Highly qualified and in clinical practice, they’re here to help with a wide range of health concerns. Whether it’s a minor ailment or a sudden flare-up, our ACPs have you covered with care and advice.
What can our ACPs do?
• Assess your condition
• Diagnose and treat your symptoms
• Issue prescriptions
• Plan any follow up treatment that is needed

My Health – Wellbeing Made Easy
With My Health, tap into a wealth of resources tailored to boost your wellness journey. Power up with expert nutrition advice, optimise your workouts with targeted exercise guidance, and explore tips to improve your sleep and manage stress.

Discover the How-To Hub
Need help getting started with Doctor Care Anywhere? Our How-To Hub has everything you need – from activating and verifying your account to booking appointments, accessing prescriptions, managing referrals, and more.
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Need blood tests, scans, or medical letters?
We’re here to help. We've partnered with market-leading providers to support you in the next step of your healthcare journey—making access to essential tests and documentation smoother than ever.
Updates and health advice from our clinicians
Our content hub, Clinician Corner, offers a range of helpful resources from physical wellbeing advice to mental health tips. Discover the latest updates below.

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