Up to 20-minute appointments
Prescriptions delivered to your door or chosen pharmacy
Same day Clinician appointments
Access to My Health, our wellbeing tool
Your health, your schedule
As part of your employee benefits with Biffa, you have access to Doctor Care Anywhere – your private online GP service that’s ready when you are. From appointments to referrals, prescriptions, and wellness tools, everything you need is at your fingertips.
Whether you’re booking a GP appointment or consulting with one of our Advanced Clinical Practitioners, we’ve got you covered – all through a simple, hassle-free platform that works on your schedule.

Download the Doctor Care Anywhere App
Activate your account
Use the letters BF and your 7-digit employee number to activate e.g. BF0000000.
Verify your account
This helps us identify you and keep your data safe
Scan your ID
You can use a passport driving license, identify card or residence permit card
Take a selfie
Make sure this is clear and your whole face is within the guide
GP Appointments Anytime
Speak to a doctor, day or night
Skip the queues and get the care you need, when you need it. Book a virtual GP appointment that fits around your schedule.
Up to 20 minute appointments
24/7 access, 365 days a year

Physiotherapy Without Delay
Fast-track recovery from pain or injury
Struggling with back pain, joint issues, or an injury? Our Physiotherapists provide expert advice and tailored recovery plans – no GP referral required.

Mental Health Practitioners
Confidential, compassionate care - when you need it.
Feeling overwhelmed, anxious, or just need someone to talk to? Book a confidential session with one of our experienced Mental Health Practitioners.
Whether it’s stress, low mood, or emotional strain, we’re here to help.

Advanced Clinical Practitioners
Convenient care for everyday health needs.
Our highly trained Advanced Clinical Practitioners (ACPs) can help with minor illnesses, flare-ups, and general health concerns—quickly and professionally.
Make a diagnosis and carry out treatment, including the prescribing of medicines

Need blood tests, scans or medical letters?
We’ve partnered with market leading providers to help guide you in the next stage of your healthcare journey. Here are a few of our recommended options:
Updates and health advice from our clinicians
Our content hub, Clinician Corner, offers a range of helpful resources from physical wellbeing advice to mental health tips. Discover the latest updates below.

Women’s health: How well do you know your breasts?
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Sexual Health and You: Debunking Common Myths
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Protecting Your Skin: Tips for Staying Safe in the Sun
Whether enjoying the summer heat, experiencing a heatwave, or heading abroad for a holiday, protecting your skin from...

Tips and Advice for: Overcoming Loneliness
Loneliness is something we all experience at some point in our lives. Feeling lonely from time to time is completely...