See a GP at a time and place that suits you

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AXA Doctor at Hand puts everyday health at your fingertips

AXA Health makes it easy for you to see a GP whenever you want, wherever you are. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you.

“Fab, quick and easy - better than seeing a doctor in person as you feel supported and that the Dr has plenty of time to speak with you without rushing you out the door.”

- AXA Doctor at Hand user

With AXA Doctor at Hand you can speak to a GP 24/7, 365 days a year1, whether you’re at work, home or abroad.

20-minute appointments allow plenty of time to discuss your health concerns.

The GPs can prescribe the medication you need. Depending on where you are, they can advise you on the best way to access prescriptions locally or you have medication delivered to you directly2.

All GPs are fully qualified. Choose if you’d prefer to speak to a male or female GP.

Book an appointment

Booking an appointment with Doctor Care Anywhere only takes a minute. Just login via your computer or device, find a time that works for you and book your appointment the same day.

Have a consultation

Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start.

Once you’ve logged in to your account, you can speak to a GP online via video or phone. You can also add any photos that might be useful for the GP to see before you have your appointment.

Read through your updated, jargon-free notes after your consultation so you know exactly what you need to do to start feeling better. Your notes can also be shared with your NHS GP.

Get referred to a specialist

Following on from your consultation you may be referred to a specialist for further treatment.

If you need to be referred to a private specialist, your GP can email details of your referral directly to our AXA Health Fast Track Appointment service, so they can arrange your appointment3.

Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to.

Coronavirus (COVID-19)

If you think you may have symptoms of COVID-19, please visit NHS 111 online. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. They’ll be able to help you with prevention advice, what to look out for, and risk factors including recent travel, your age, previous medical conditions and any medication you’re on such as immunosuppressants.


Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK.

The doctors

Doctor Care Anywhere is a doctor founded, patient-centric company. With a senior clinical team and over 100 GPs, they are focussed on finding the right doctors so you can be confident in the service you’ll receive.

Dr. Catherine Glass

Dr. Dipesh Hindocha

Dr. Kripali Desai

Dr. Tim Bray

Activate your account now

Create an account today to speak to a GP and to set up your medical records. If you have been provided a voucher code you can enter this before payment.

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You can view the AXA Doctor at Hand terms and conditions here:

Frequently asked questions

Can I get a same day appointment?

Most of our patients can get an appointment on the same day.

Can Doctor Care Anywhere treat emergencies?

Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.

We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.

Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.

If you have any further questions, please visit our FAQs page or contact our customer services team at or call them on +44 (0)330 088 4980.

Can I speak to a doctor when I am abroad?

You can speak to one of our doctors wherever you are in the world. Prescription fulfillment support is dependent on local laws but we will help as much as we can. In the UK and Europe prescriptions can be fulfilled in any pharmacy. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays.

Can I use my prescription internationally?

If you are in the European Economic Area we can have a prescription ready to pick up in a nearby pharmacy a few hours after your appointment, Monday to Friday 9pm - 5pm UK time. In the rest of the world the doctor will advise you on the best course of action to receive the medication you need - which might be to either advise on which medication to pick up at your nearest pharmacy or put you in touch with our pharmacy partner who will deliver it from the UK, local laws permitting. Please note delivery from the UK can incur significant costs and might be subject to customs restrictions and delays.

How many appointments am I entitled to?

You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. This is subject to our fair usage policy set out in our terms and conditions.

See all FAQs

1Subject to appointment availability.

2 Available in most circumstances. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries. Corporate scheme members: out-patient prescriptions may cost more than on the NHS and the prescription charge and delivery may not be covered by your scheme membership. Please refer to your membership handbook for further details.

3 If you have private healthcare benefits, out-patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.