Most of our patients can get an appointment on the same day.
As a valued member, AXA PPP healthcare have made it easier for you to see a GP online on your terms through Doctor@Hand. Doctor@Hand delivered by Doctor Care Anywhere makes it easy for you to have a secure online video or phone GP consultation, 24/7, 365 days a year, at a time and place that suits you. Doctor Care Anywhere is a doctor-founded digital healthcare company helping thousands of patients access first-class personalised clinical care. No matter what time of day, whether you are at work, home or on holiday you can have access to a GP.
Booking an appointment with Doctor Care Anywhere only takes a minute. Just login via your computer or device, find a time that works for you and book your appointment the same day.
Patients get an email and text reminder 10 minutes before their appointment is due to start.
After your appointment, your Doctor will type up all the notes from your consultation and add them to your patient record.
Following on from your consultation you may be referred to a specialist for further treatment.
Doctor Care Anywhere is not an emergency medical service so we don’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK.
Here are some examples of medical emergencies we don’t treat:
As a doctor founded, patient focused company, we know that finding the right doctors is what makes our service really standout.
Create an account today to speak to a GP, to set up your medical record and add family members. If you have been provided a voucher code you can enter this before payment.
You can view the Doctor@Hand terms and conditions here:
Most of our patients can get an appointment on the same day.
Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.
We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.
Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.
If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980.
You can speak to one of our doctors wherever you are in the world. Prescription fulfillment support is dependent on local laws but we will help as much as we can. In the UK and Europe prescriptions can be fulfilled in any pharmacy. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays.
If you are in the European Economic Area we can have a prescription ready to pick up in a nearby pharmacy a few hours after your appointment, Monday to Friday 9pm - 5pm UK time. In the rest of the world the doctor will advise you on the best course of action to receive the medication you need - which might be to either advise on which medication to pick up at your nearest pharmacy or put you in touch with our pharmacy partner who will deliver it from the UK, local laws permitting. Please note delivery from the UK can incur significant costs and might be subject to customs restrictions and delays.
You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. This is subject to our fair usage policy set out in our terms and conditions.