See a GP at a time and place that suits you

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AXA Doctor at Hand puts everyday health at your fingertips

AXA Health makes it easy for you to see a GP whenever you want, wherever you are. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you.

With AXA Doctor at Hand you can speak to a GP 24/7, 365 days a year1, whether you’re at work, home or abroad.

Up to 20-minute appointments allow plenty of time to discuss your health concerns.

The GPs can prescribe the medication you need. Depending on where you are, they can advise you on the best way to access prescriptions locally or have medication delivered to you directly2.

All GPs are fully qualified. Choose if you’d prefer to speak to a male or female GP.

Activate your account

It’s easy to activate your account online or download the app through your app store. Use your AXA Health membership number or the activation code sent to you in the email from Doctor Care Anywhere to get started.

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Book an appointment

Booking an appointment only takes a few minutes. Just login via your computer or device, find a time that works for you and book your appointment the same day.

Have a consultation

Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start.

Once you’ve logged in to your account, you can speak to a GP online via video or phone. You can also add any photos that might be useful for the GP to see before you have your appointment.

Read through your updated, jargon-free notes after your consultation so you know exactly what you need to do to start feeling better. Your notes can also be shared with your NHS GP.

Get referred to a specialist

Following on from your consultation you may be referred to a specialist for further treatment.

If you have private healthcare benefits with AXA Health and need to be referred to a private specialist, your GP can email details of your referral directly to our AXA Health Fast Track Appointment service, so they can arrange your appointment3.

Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to.

Take the hassle out of getting some tests and scans

You may be eligible to fast and easy access to some tests and scans4. The GP can refer you directly, there may be no need to see a consultant first. You don’t even have to call us for authorisation, it's all done for you.

Coronavirus (COVID-19)

If you think you may have symptoms of COVID-19, please visit NHS 111 online. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. They’ll be able to help you with prevention advice, what to look out for, and risk factors including recent travel, your age, previous medical conditions and any medication you’re on such as immunosuppressants.


AXA Doctor at Hand, powered by Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK.

Activate your account now

Register for your AXA Doctor at Hand account today to speak to a GP and to set up your medical records.

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You can view the AXA Doctor at Hand terms and conditions here:

Frequently asked questions

Can I get a same day appointment?

Most of our patients can get an appointment on the same day.

Can Doctor Care Anywhere treat emergencies?

Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.

We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.

Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.

If you have any further questions, please visit our FAQs page or contact our customer services team at or call them on +44 (0)330 088 4980.

Can I speak to a doctor when I am abroad?

You can speak to one of our doctors wherever you are in the world. Prescription fulfillment support is dependent on local laws but we will help as much as we can. In the UK and Europe prescriptions can be fulfilled in any pharmacy. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays.

Can I use my prescription internationally?

We offer an international prescription advice service, giving you the peace of mind that you can have access to the medication you might need wherever you may be, whether you are on holiday or travelling with work. There are some countries that are subject to strict regulatory rules and you may need a prescription from a local doctor instead. These include the USA, Canada, Australia, Singapore, Hong Kong and other sanctioned countries.

See all FAQs

1Subject to appointment availability.

2 Available in most circumstances. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries. Corporate scheme members: out-patient prescriptions may cost more than on the NHS and the prescription charge and delivery may not be covered by your scheme membership. Please refer to your membership handbook for further details.

3 If you have private healthcare benefits, out-patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.

4If included in your AXA Health scheme, where clinically and geographically appropriate (centres in England, Scotland and Wales). Diagnostic tests are subject to your scheme terms and conditions, any excess or benefit limitation will apply. Dependants must be aged 18+ for GP to organise diagnostics.