AXA Doctor at Hand, powered by Doctor Care Anywhere is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GPs or Advanced Clinical Practitioners (ACP) for advice, prescriptions or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.
Speak to a GP 24/7 or an ACP from 8am - 10pm, 365 days a year1, whether you’re at work, home or abroad.
AXA Doctor at Hand can help with a range of health concerns. The service is not suitable for medical emergencies.
The GPs and ACPs can prescribe the medication you need. Prescriptions2 can be delivered to your door or ready to collect from your local pharmacy in a few hours*.
A network of healthcare professionals consisting of GPs and ACPs available.
It’s easy to activate your account online or download the app through your app store. Use your AXA Health membership number or the activation code sent to you in the email from Doctor Care Anywhere to get started.
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The network of healthcare professionals consisting of GPs and Advanced Clinical Practitioners (ACPs) are specially trained in virtual consultations, which means you can feel reassured that your health is in safe hands.
The team of ACPs are highly qualified in clinical practice and can help with a wide variety of health concerns and are your ‘go-to’ if you have a minor ailment or a flare up of illness. They're available 8am to 10pm, Monday to Sunday. The GPs are handpicked and are GMC registered, with at least five years’ experience of working within the NHS and are available for appointments - 24/7, 7 days a week.
All the clinicians can:
• Assess your condition.
• Diagnose and treat your symptoms, including issuing prescriptions.
• Plan any follow up treatment that is needed.
• If needed they can also refer you for further assessment or treatment
Booking an appointment with one of our GPs or ACPs only takes a few minutes. Just login via your computer or device, find a time that works for you and book your appointment.
Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start.
Once you’ve logged in to your account, you can speak to a clinician online via video or phone. You can also add any photos that might be useful for the clinician to see before you have your appointment.
Read through your appointment notes after your consultation so you know exactly what you need to do to start feeling better. Your notes can also be shared with your NHS GP.
Following on from your consultation you may be referred to a specialist for further assessment which may include scans and tests.
If you have private healthcare benefits with AXA Health and need to be referred to a private specialist, your clinician can send details of your referral directly to AXA Customer Services. We’ll check eligibility and if your claim is authorised, the Specialist Appointment Booking service can arrange your apppiintment3.
Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to.
If you think you may have symptoms of COVID-19, please visit NHS 111 online. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. They’ll be able to help you with prevention advice, what to look out for, and risk factors including recent travel, your age, previous medical conditions and any medication you’re on such as immunosuppressants.
AXA Doctor at Hand, powered by Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK.
Register for your AXA Doctor at Hand account today to speak to a GP, or an ACP, and to set up your medical records.
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You can view the AXA Doctor at Hand terms and conditions here:
Most of the time you can get an appointment on the same day, usually within four hours*.
Appointments with Advanced Clinical Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.
Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.
We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.
Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.
If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980.
Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can speak to one of our clinicians wherever they are in the world for advice regarding their health concern.
Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.
If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.
Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. Our clinicians can recommend appropriate medication during your consultation, but we can't guarantee that you'll be able to source the medication without a local prescription.
We can provide an advisory service, but you may need to seek advice and prescription from a local doctor.
Your subscription entitles you to as many consultations as you need with Doctor Care Anywhere for one year. This is subject to our fair usage policy set out in our terms and conditions.
1Subject to appointment availability. Appointments with Advanced Clinical Practitioners are available Monday – Sunday, including bank holidays between 8am and 10pm. If attempting to make an appointment outside of these hours, the next available GP appointment will be offered.
2 Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Prescriptions are only available in the UK.
3 Outpatient limits may apply. All referrals and treatment recommended are on a private basis. The GPs and Advanced Clinical Practitioners are unable to refer to the NHS.
* depending on the pharmacy opening hours and stock availability.
