With your Health-on-Line membership, you have access to the AXA Doctor at Hand online GP service.

Activate now using your Health-on-Line membership number.

Activate now

AXA Doctor at Hand puts everyday health at your fingertips

Health-on-Line makes it easy for you to see a GP whenever you want, wherever you are. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you.

“The doctor was helpful and informative, she took the time to listen and suggested an appropriate course of action.”

- AXA Doctor at Hand user

With AXA Doctor at Hand you can speak to a GP 24/7, 365 days a year1, whether you’re at work, home or abroad.

20-minute appointments allow plenty of time to discuss your health concerns.

The GPs can prescribe the medication you need. Depending on where you are, they can advise you on the best way to access prescriptions locally or you have medication delivered to you directly2.

All GPs are fully qualified. Choose if you’d prefer to speak to a male or female GP.

Book an appointment

Booking an appointment with Doctor Care Anywhere only takes a minute. Just login via your computer or device, find a time that works for you and book your appointment the same day.

Have a consultation

Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start.

Once you’ve logged in to your account, you can speak to a GP online via video or phone. You can also add any photos that might be useful for the GP to see before you have your appointment.

Read through your updated, jargon-free notes after your consultation so you know exactly what you need to do to start feeling better. Your notes can also be shared with your NHS GP.

Get referred to a specialist

Following on from your consultation you may be referred to a specialist for further treatment.

If you need to be referred to a private specialist, your GP can email details of your referral directly to our Fast Track Appointment service, so they can arrange your appointment3.

Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to.

Coronavirus (COVID-19)

If you think you may have symptoms of COVID-19, please visit NHS 111 online. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. They’ll be able to help you with prevention advice, what to look out for, and risk factors including recent travel, your age, previous medical conditions and any medication you’re on such as immunosuppressants.


Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK.

Activate your account now

Create an account today to speak to a GP, to set up your medical records and add family members included on your Health-on-Line membership.

Activate now

You can view the AXA Doctor at Hand terms and conditions here:

Frequently asked questions

Can I get a same day appointment?

Most of our patients can get an appointment on the same day.

Can Doctor Care Anywhere treat emergencies?

Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. acne, rash, infection), stress, urinary tract infection and women's health.

We are not an emergency service. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999.

Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries.

If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980.

Can I speak to a doctor when I am abroad?

You can speak to one of our doctors wherever you are in the world. Prescription fulfillment support is dependent on local laws but we will help as much as we can. In the UK and Europe prescriptions can be fulfilled in any pharmacy. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays.

Can I use my prescription internationally?

Patients who access our service through a pay-as-you-go subscription, an employee healthcare scheme or through an insurance provider can use the Doctor Care Anywhere platform internationally.

For those patients, if you're in a country that's a member of the European Economic Area (EEA), we can send your prescription through to a local pharmacy. Our admin team will let you know when your medication is ready, so you can collect it.

If you're in a country outside the EEA, we will provide advice on the best course of action. You will be able to collect your medication 'over-the-counter' in many countries, but we recommend that you seek local advice when seeking a trusted pharmacy.

Other countries are subject to strict regulatory rules and you may need a prescription from a local doctor before you can collect your medication. These countries include the Channel Islands, USA, Canada, Australia, Singapore and Hong Kong. Our doctors can recommend appropriate medication during your consultation, but we cannot guarantee that you'll be able to source the medication without a local prescription.

How many appointments am I entitled to?

You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. This is subject to our fair usage policy set out in our terms and conditions.

See all FAQs

1Subject to appointment availability.

2 Available in most circumstances. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries. You will need to pay for your prescriptions, any prescribed drugs or dressings as these are not covered under your AXA Doctor at Hand membership.

3 If you have private healthcare benefits, out-patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.