Security & Governance

From our secure servers and data protection measures to independent assessment of our doctors and health practices, everything we do is monitored and regulated to the highest possible standards to ensure we deliver a first rate service.

Security

Next to your health, the security and privacy of your information and data are of utmost importance to us. We treat your information the same way we want our data to be treated. With utmost care and confidentiality

Whether you’re booking an appointment, uploading a test result or speaking to a doctor on Doctor Care Anywhere, your data is fully protected.

• Your account is password protected with a secure log-in
• You will always have secure access to the site and app
• All video and phone consultations are encrypted

And we will never share your confidential information with anyone. Ever.

Data safety and protection

To make sure your data is always safe, we operate at the highest level of security.

All of our policies, systems and entire management system are compliant with worldwide standards on Information Security (ISO 27001) and Quality (9001).

Doctor Care Anywhere has:

  • The best-in-class security and attack protection
  • Encrypted data records
  • Highly secure servers
  • Official sensitive hosting

If you’d like to read more about our privacy policy and data security credentials, you can do so here.

Governance

Our Clinical Governance Board are an external board of senior medical advisors who oversee our clinical service, make sure our doctors are providing the highest level of care and advise us on on-going developments in clinical guidelines and processes.

Amongst our members, we’re very proud to have Dr. James Kingsland OBE, president of the National Association of Primary Care, as our Chairman.

Feedback and complaints

If you have a complaint or concern about the service, the doctors or any of the personnel working at Doctor Care Anywhere, please let us know. We operate a complaint procedure to meets national standards. For more details, read our FAQs.